Servers

Description:
Position Overview

We are seeking energetic, hospitality-driven Servers to join our upscale fast casual dining team. The ideal candidate thrives in a high-volume environment while delivering exceptional guest service, maintaining strong attention to detail, and consistently executing established steps of service. Servers are expected to create a welcoming and elevated dining experience through professionalism, efficiency, product knowledge, and genuine hospitality.

Job Description

Guest Service & Hospitality

• Deliver friendly, professional, and attentive service to all guests while creating a positive and memorable dining experience.
• Maintain strong hospitality standards and consistently follow established steps of service.
• Anticipate guest needs and respond promptly and professionally to requests, concerns, and special accommodations.
• Build positive guest relationships through genuine engagement, menu knowledge, and personalized service.

Service Execution

• Accurately take food and beverage orders and enter them into the POS system efficiently.
• Deliver food and beverages promptly while ensuring presentation, accuracy, and quality standards are met.
• Monitor tables and guest needs throughout the dining experience while maintaining table awareness and urgency.
• Handle guest payments and transactions accurately and responsibly.

Operational Responsibilities

• Maintain cleanliness, organization, and proper setup of dining areas, service stations, and side work assignments.
• Support team members and assist with overall restaurant operations during high-volume periods.
• Follow food safety, sanitation, and workplace safety standards at all times.
• Communicate effectively with kitchen, management, hosts, runners, bussers, and bartenders to ensure smooth operations and guest satisfaction.

Teamwork & Professionalism

• Work collaboratively with all departments to maintain operational efficiency and service standards.
• Demonstrate professionalism, accountability, and a positive attitude in all interactions.
• Adapt quickly to changing business levels and operational needs.

Requirements:
Requirements

Experience

• Previous restaurant serving experience preferred, ideally in a high-volume or upscale casual dining environment.
• Experience handling large sections and fast-paced service periods preferred.

Hospitality & Service Skills

• Strong guest service and communication skills.
• Ability to maintain composure, professionalism, and hospitality during busy service periods.
• Strong multitasking and organizational abilities with attention to detail.

Knowledge & Abilities

• Basic food, beverage, and menu knowledge preferred.
• Ability to learn and execute restaurant steps of service and operational procedures consistently.
• Ability to work efficiently both independently and as part of a team.

Additional Info:
Other Information

Work Environment

• Fast-paced, high-volume restaurant environment.
• Requires flexibility to work mornings, evenings, weekends, holidays, and peak business periods.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to carry trays, plates, and service items safely and efficiently.
• Ability to lift and move items up to company-required limits.

Benefits

• Competitive compensation opportunities.
• Opportunities for growth and development within the organization.
• Dining and hospitality-related employee perks where applicable.

Equal Opportunity Statement

Great Maple is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer.