Pharmacy Tech I

Job Title: Pharmacy Tech
Job Duration: 11 Months (Possibilities of extension)
Shift: Assigned shifts vary from 8am to 8pm CT (8 hour shifts Mon - Fri)
Training hours Mon - Fri 8am - 430pm CT (6 weeks)
Job Location: Woonsocket, RI 02895
Pay Range- $19/hr to $20/hr

Assigned shifts vary from 8am to 8pm CT (8 hour shifts Mon - Fri)
Training hours Mon - Fri 8am - 430pm CT (6 weeks)

** If the candidates have employment gaps please add why on the resume for each gap in employment. **

This position takes in-coming calls from members, providers, etc. providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

* Candidate should be comfortable utilizing the full MS Office Suite (MS TEAMS, Outlook are REQUIRED and Word and Excel is helpful)
* At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function. (preferred)
* The Pharmacy Technician certification is preferred but not required at a state or national level. Will also consider a Pharm Tech Trainee license.
* Advanced computer skills including word processing and spreadsheet utilization.
* Excellent customer service skills (written and verbal) a must.
Intake Call Notes:
Position Overview
Role: Pharmacy Technician Prior Authorization Representative (WFH)
Openings: 50 (Clienting 68 offers)
Client Bill Rate: ***/hr
Safety Sensitive: Yes
Start Date: 11/30/2026
Email Domain: ClientHealth.com
Schedule: Assigned 8-hour shifts between 8:00 AM - 8:00 PM CT, Monday-Friday
Training: 8:00 AM - 4:30 PM CT, Monday-Friday for 6 weeks
Training Attendance: Critical, no interruptions preferred
Overtime: Mandatory
Top 3 Skills Required
1. High-Volume Healthcare Call Center Experience
Minimum 1 year of inbound call center experience
Healthcare, insurance, PBM, pharmacy, medical office, or similar environment preferred
Strong customer service and communication skills
2. Pharmacy Technician Experience / Knowledge
Pharmacy Technician experience strongly preferred
Active Pharmacy Technician License, Certification, or Trainee License preferred
If licensed/certified,*** include a screenshot of the active credential at the top of the resume**
3. Computer Multitasking & Documentation Skills
Ability to navigate multiple systems while handling calls
Proficiency with Outlook and MS Teams required
Strong data entry and documentation skills
**Candidate must complete a free online computer skills assessment and attach results to the top of the resume***
Remote Work Requirements
Candidates must meet all requirements below:
Hardwired internet connection required (Wi-Fi only is not acceptable)
Internet speed test screenshot required with submission
Minimum 25 Mbps download and 3 Mbps upload
Private, HIPAA-compliant workspace required
Ability to work on a computer for the duration of the shift
Smartphone required for use of the PING application

Position Summary:

This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

Experience:

Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.

Education:

Verifiable High School diploma or GED is required.