PM Valet Lead

Overview The PM Valet Lead is responsible for ensuring a smooth, organized, and guest-focused front drive operation during evening hours. This role serves as the acting leader on duty in the absence of management, providing direction, accountability, and support to the valet team while maintaining Omni's standards of service, safety, and professionalism. Key Responsibilities Lead, direct, and support the valet team to ensure all duties are completed efficiently, accurately, and on time. Maintain full awareness of front drive operations at all times, proactively addressing issues before they elevate. Ensure the front drive and valet court remain clean, organized, and free of congestion or safety hazards. Manage traffic flow and vehicle staging to maximize efficiency and guest satisfaction. Act as the point of contact for the valet team when management is not present, making sound decisions in real time. Provide guidance, coaching, and accountability to team members to uphold service and operational standards. Communicate consistently and effectively with the Front Desk, Guest Services, and other departments. Deliver exceptional guest service by engaging guests with professionalism, integrity, and a welcoming attitude. Handle guest concerns-including lost luggage, misplaced keys, or vehicle damage-with urgency, empathy, and professionalism. Ensure proper documentation and reporting of incidents in accordance with company policies. Oversee luggage handling and coordinate timely delivery with bell services. Conduct safety checks on parked vehicles and ensure compliance with all safety procedures. Monitor team readiness and positioning to maintain optimal service coverage at all times. Maintain compliance with all company SOPs and brand standards. Perform MOS audits and other operational checks as required. Maintain a clean, professional appearance of the work area and team members. Perform other duties as assigned. Qualifications Must be at least 21 years of age Valid Pennsylvania driver's license with a clean driving record that meets insurance standards (required) Minimum of 6 months hospitality or related experience Previous leadership or supervisory experience strongly preferred Ability to operate both manual and automatic transmissions Strong leadership presence with the ability to direct, coach, and hold team members accountable Excellent multitasking and problem‑solving skills in a fast‑paced environment Strong communication skills with the ability to coordinate across departments Demonstrated ability to remain calm, organized, and decisive under pressure High level of professionalism, integrity, and guest service focus Ability to work outdoors in all weather conditions Ability to stand for extended periods Flexible availability including evenings, weekends, and holidays (8hr shift in between -hours:1pm-midnight) Must be willing to undergo a drug screen and MVR background check Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. #J-18808-Ljbffr Omni Hotels & Resorts