Customer Training Instructor

Description Position at LiftOne Find Your Career With LiftOne We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed. LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last. We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees. Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne. Summary Under the supervision of the Manager, Customer Training, the Customer Training Instructor's primary purpose is to provide external and internal customers with the training needed to obtain lift truck operator certifications per OSHA/ANSI standards. In addition, the Customer Training Instructor provides \"train-the-trainer\" training to support customers' internal training needs. Essential Functions Partner and collaborate with external clients, subject matter experts, and internal stakeholders to design, develop and deliver training to meet customer needs (i.e., lift truck operator training certification courses). Lead and support training activities in support of customer training. Collaborate to develop long-range training schedules for customers across the United States. Proactively develop and revise training materials, in accordance with brand standards, to provide high-quality and effective training. Independently lead activities to support training readiness and execution. Partner with customers to ensure materials, training aids, and required on-site equipment are available and properly inspected to support effective implementation of scheduled training. Administer the training evaluation process. Analyze test results for knowledge and programmatic gaps. Collect trainee feedback, evaluate individual and team results, and implement changes to improve the training program. Identify and propose improvement opportunities to find better, faster, and simpler ways to implement the customer training program. Support Training Department improvement initiatives. Support and conduct benchmarking and industry outreach activities to remain current on developments in adult learning, instructional methodologies, and new training technologies. Collaborate with the Manager, Customer Training to identify new potential external customers. Engage with clients and stakeholders to grow our customer base and continually increase customer training revenue. Partner with LiftOne Sales staff to support new truck and aftermarket sales as a pipeline for new customer training clients. Analyze industry and regulatory changes for training needs. Develop and revise training materials to support regulatory changes. Partner with customers to provide current and up-to-date knowledge and skills to clients. Support LiftOne Technical Training, as needed. Other duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions. Education and/or Experience Three years of lift truck operator experience, including forklifts and mobile elevated work platforms (i.e., boom lifts, scissors lifts). Must have the ability to teach and convey technical information in a manner that promotes learning. Preferred: Five years of lift truck operator experience. Three years of experience developing and teaching technical training, preferably experience teaching lift truck operator training. Associate degree in a technical field. OSHA 10 or OSHA 30 certification. Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) Ability to learn and use industry specific computer programs Ability to travel 50% or more to facilities across the United States. Workplace Requirements The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud. We are an Equal Opportunity Employer We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws. #LiftOne EEO/AA Employer. All qualified individuals are encouraged to apply. #J-18808-Ljbffr