OSP Field Installation and Repair Technician (Lead)

OSP Field Installation And Repair Technician (Lead)

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

The OSP Field Installation and Repair Technician (Lead) is an advanced field technician role responsible for the deployment, activation, troubleshooting, and maintenance of GoNetspeed's Fiber to the Home (FTTH) network. This position supports residential and small to medium business customers and operates with a high level of independence in the field. This role requires strong technical expertise, accountability, and leadership, with a significant emphasis on advanced Wi Fi performance, in home networking, and customer experience. The Lead Technician works independently on assigned work while also serving as a technical escalation resource for internal technicians and contract installation partners.

To expand our role as a premier communications providerdedicated to our customers, employees, and the communities we servethrough the delivery of innovative communication and technology solutions to businesses and residences, both rural and urban.

Job Summary

Independently install, troubleshoot, and repair FTTH services for residential and small to medium business customers

Lead complex installations, service activations, and advanced trouble resolution with minimal supervision

Serve as a technical escalation point for fiber, Wi Fi, and in home networking issues

Support and assist contract installation resources to ensure consistent quality and customer experience

Support inventory counts, distribution and reconciliation as needed.

Assists management in workload resource scheduling as needed

Participate in a rotating on call schedule to support after hours service restoration and critical outages

Primary Responsibilities

Fiber Installation & Service

• Complete FTTH installations including fiber drops, ONTs, network interface devices, in home wiring, and routers
• Perform fiber testing, troubleshooting, splicing, and field repair
• Configure customer networking equipment
• Perform interior customer phone backfeeding only
• Work independently while maintaining quality and safety standards

Advanced Wi Fi & Networking

• Perform advanced Wi Fi troubleshooting related to coverage, interference, and performance
• Install and troubleshoot mesh Wi Fi and extender systems
• Resolve Wi Fi issues during installs and trouble tickets

Contractor Oversight

• Act as a point of escalation for contract installation resources
• Assist with troubleshooting, workmanship correction, and standard adherence

Leadership & Safety

• Serve as a technical resource for other technicians
• Maintain documentation, tools, inventory, and safety compliance

Knowledge, Skills & Abilities

Strong understanding of FTTH architecture and service practices

Advanced Wi Fi and home networking troubleshooting skills

Proficiency with fiber testing equipment and diagnostics

Attention to detail and commitment to customer experience

On Call & Schedule Expectations

Participate in a rotating on call schedule to support after hours service issues, outages, and restorations

Availability for evenings, weekends, and emergency response as required

Flexible scheduling due to customer demand, construction activity, outages, and weather

Requirements

Valid driver's license

Strong verbal and written communication skills

Ability to work independently with minimal supervision

Comfortable working in varied indoor and outdoor environments

Ability to manage multiple tasks and make sound field decisions

Education & Experience

High School Diploma or equivalent required

Prior FTTH experience strongly preferred

Lead or senior technician experience preferred

Preferred Certifications

FOA CFOT (Certified Fiber Optic Technician) or equivalent

OSHA 10 or OSHA 30

$28 - $36 an hour

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.