Client Support Specialist

This role serves as the first point of contact for clients, handling inquiries, questions, and requests through phone, email, and chat. Position: First Shift Client Support Specialist Shift: 12pm-8pm, Monday–Friday; holidays and weekends as needed Pay: $23.50 per hour Additional Incentives: None beyond what has been outlined. Core Responsibilities Assess and address customer needs to ensure satisfaction and build strong, lasting relationships. Resolve customer complaints efficiently by providing timely, appropriate solutions and alternatives, and following up to ensure complete resolution. Serve as the primary liaison between customers and internal teams such as warehouse and transportation. Build and maintain trust with customers through clear, open, and interactive communication. Process and accurately input all customer orders and special shipping requests. Track customer orders and proactively communicate status updates and any changes. Coordinate with the operations team on shipping logistics, order tracking, and inventory availability to ensure seamless delivery. Manage all order-related paperwork and maintain organized files for easy access. Maintain and update a current and accurate procedures manual for all client support processes. Run various reports to check product availability and inventory integrity and identify and resolve variances. Contribute to and participate in initiatives that improve safety, quality, and productivity. Ensure all food safety and quality guidelines are followed in all tasks. Crosstrain in various tasks to provide coverage and assistance to other team members. Demonstrate strong logical thinking and problem-solving skills to analyze situations, troubleshoot issues, and make sound decisions. Effectively manage multiple tasks and prioritize work to meet deadlines in a fast‑paced environment. Security and Safety Adheres to all company security and inventory control procedures. Maintains a secure work environment and reports any safety or security concerns to management immediately. Upholds all warehouse safety and housekeeping standards to ensure a safe workspace for all team members. Qualifications Education: High school diploma or GED required; some college is a plus. Experience: 1–2 years of customer service experience in a third‑party logistics (3PL) environment. Required Skills Excellent verbal and written communication skills in English. Ability to interact with customers professionally and courteously. Basic computer proficiency, including Microsoft Word and Excel. Preferred: Experience with inventory management systems and/or fluency in Spanish. Physical Requirements The role requires standing, sitting, and moving intermittently throughout the workday. Must be able to perform focused, detail‑oriented work. Requires effective sensory, motor, and manual dexterity skills to perform job duties. Benefits Affordable medical, dental, and vision coverage available beginning on your 30th day. PTO program for all associates, including paid holidays and vacation. 401(k) with generous company match. Tuition reimbursement program. Excellent training and career advancement opportunities. #J-18808-Ljbffr