PATIENT APT SERVICE SPECIALIST (13942)
Cullman Regional Medical Center
Patient Apt Service Specialist
Cullman Regional Medical Center - Cullman, AL 35056
Overview
Position Type: Full Time Job Shift: Any Category: Health Care
Description
Job Summary:
- Independently create and schedule appointments within the electronic medical record.
- Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
- Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
- Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals.
- Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests.
- Demonstrate and encourage team behavior and exceptional patient/guest experiences.
- Uphold and promote patient safety and quality.
Qualifications
Education: High school diploma or equivalent required. Associate's degree preferred.
Experience: Two years of customer service experience in call center, physician's office, or retail/service industry.
Additional Skills/Abilities: Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.
Cullman Regional Medical CenterVacancy posted 2 days ago
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