Systems Engineer (Junior)

Southern New Hampshire University is a team of innovators. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

At SNHU, you'll have the option to work remotely in the following states: We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. The Senior Systems Engineer will work closely with application teams, business stakeholders, vendors, and other IT teams to troubleshoot complex problems, implement solutions, improve system processes, and ensure reliable data exchange across the University's technology ecosystem. You will focus on Southern New Hampshire University's Student Information System (Ellucian Banner), working in collaboration with our CRM, Learning Management System, and other platforms to ensure the best experience for our students and business partners. The position requires strong technical problem-solving skills, the ability to understand complex interconnected systems, and the judgment to balance immediate production needs with longer-term technical improvements. You will report to the Senior Director of SIS Platform and Development. #LI-Remote

Provide advanced production support for the Student Information System (SIS) and related enterprise applications, including troubleshooting complex application, database, integration, and data issues.

Serve as a technical subject matter expert for the SIS and the broader ecosystem of applications and services that support University operations.

Maintain, and troubleshoot integrations between the SIS and other institutional systems using APIs, web services, middleware, database interfaces, and other integration technologies.

Work closely with application developers, database administrators, infrastructure teams, functional teams, and business stakeholders to resolve issues and deliver technical solutions.

Monitor system performance, reliability, and data flows and proactively identify opportunities for improvement.

Participate in system upgrades, enhancements, implementations, and other technology initiatives, including requirements analysis, technical design, testing, deployment, and post-production support.

Collaborate with software vendors and external partners to troubleshoot issues, evaluate solutions, and coordinate technical activities.

Contribute to architectural discussions and help establish sustainable, scalable, and supportable solutions across the University's technology ecosystem.

4+ years of experience supporting enterprise applications, systems, integrations, or related technology environments.

~ Bachelor's degree in computer science, information technology, or related field. Strong experience with relational databases and SQL.

~ Experience working with APIs, web services, data integrations, and enterprise application interfaces.

~ Strong analytical and problem-solving skills with the ability to understand complex systems and trace issues across applications, databases, integrations, and infrastructure.

~ We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. If you have a disability and require a reasonable accommodation to fully engage in any part of the application or hiring process, please complete the

Accommodation Request form

or contact us at . The annual pay range for this position is $96,954.00 - $155,153.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $107,132.00 - $144,945.00.

As a full-time employee at SNHU, you’ll get:

~ High-quality, low-deductible medical insurance

~ Low to no-cost dental and vision plans

~5 weeks of paid time off (plus almost a dozen paid holidays)

~ Employer-funded retirement

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