Pro Shop Manager

Description Port Royal Club, located in the heart of the prestigious Port Royal neighborhood in south Naples, Florida, is a private beach club dedicated to luxury, leisure, and exceptional service. Membership is exclusively tied to property ownership within the Port Royal community, making the Club a cornerstone of one of the most distinguished addresses in the country. Our Club offers an array of world-class amenities, including a 10,000-square-foot fitness center featuring yoga, Pilates, and spin classes, as well as a serene spa for wellness and rejuvenation. The tennis center boasts nine Har-Tru clay courts and a 1,300-square-foot pro shop, catering to both recreational and competitive players. Following the impact of Hurricane Ian in 2022, the Club has embarked on a $100 million redevelopment to reimagine our facilities. The new 62,000 sq ft clubhouse—set to open in fall 2026—will embrace timeless West Indies architecture and offer an elevated member experience, featuring a coffee shop, three signature restaurants with indoor and outdoor dining overlooking the Gulf of Mexico, four bars, a banquet venue, a lap pool, and access to our pristine private beach. This is an exciting time to join Port Royal Club as we prepare to unveil a new chapter in our storied history. The Pro Shop Manager is responsible for overseeing the daily operations of the Port Royal Club Pro Shop, ensuring an exceptional retail and member experience. This role manages merchandise purchasing, inventory control, visual displays, sales performance, and staff supervision while maintaining the highest standards of customer service. The Port Royal Club is seeking an enthusiastic, customer-focused professional to serve as a key connection between our members and their club experience. This individual will create a welcoming environment, provide exceptional member service, oversee daily pro shop operations, and support the overall success of the Tennis department. Essential Duties and Responsibilities: Greet members and guests with warmth, professionalism, and genuine hospitality. Serve as the primary point of contact for members visiting the Tennis and Athletics facilities. Assist members with court bookings, event registrations, lesson scheduling, merchandise purchases, and connecting with tennis professionals. Build positive relationships with members and ensure every interaction enhances the Port Royal Club experience. Resolve member inquiries and concerns promptly with a solutions-oriented approach. Manage the day-to-day operations of the Pro Shop and supervise pro shop staff. Execute departmental goals and club objectives while maintaining high service standards. Ensure the Pro Shop is organized, well-stocked, and visually appealing. Process sales transactions accurately and maintain inventory records. Order, receive, store, and merchandise tennis apparel, athletic wear, accessories, and equipment. Curate merchandise selections that align with the Port Royal Club brand and member preferences. Monitor inventory levels and recommend new products and seasonal offerings. Assist in developing merchandising displays and promotional initiatives to enhance sales. Friendly, welcoming personality with a passion for delivering exceptional customer service. Positive, can-do attitude with strong problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment. Reliable, disciplined, organized, and responsible. Strong communication and interpersonal skills. Previous retail, hospitality, club, or customer service experience preferred. Tennis knowledge or the ability to play tennis is a plus but not required. Qualifications: Minimum of Associate's degree (AA). 3-5 years related experience as a pro shop attendant/ buyer at a private club or high-end hospitality resort. Minimum 3–5 years in retail management; golf and tennis shop experience preferred. Strong knowledge of tennis and athletic apparel. Excellent leadership, organizational, and communication skills. Proficiency in POS systems and inventory management software. Ability to work flexible hours, including weekends and holidays. Physical Demands and Work Environment: Moderate noise level in the work environment. Will work indoors and outdoors and may be exposed to wet and/or hot conditions. Ability to sit and stand for long periods of time. Ability to lift up to 25lbs. Port Royal Club is an Equal Opportunity Employer and offers opportunities to all candidates including those with disabilities. All qualified candidates/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex, pregnancy, sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Port Royal Club is a drug/tobacco-free workplace. Pre-employment drug testing is required. Port Royal Club participates in the US E-Verify program; candidate & employee must be legally authorized to work in the United States of America. #J-18808-Ljbffr