IT Support Specialist Tier II

Job Description

Job Description

Tier II IT Support Administrator (MSP Experience Preferred)Eden Prairie, MN (Onsite)$50,000–$55,000 Salary + BenefitsAre you the type of IT professional who stays calm when users are frustrated, enjoys solving technical problems quickly, and can juggle multiple priorities without things slipping through the cracks?We're hiring a Tier II IT Support Administrator to join our growing IT team in Eden Prairie, MN. This is an onsite role supporting end users across multiple environments with a strong focus on remote troubleshooting, account administration, licensing support, and first-response networking support.This is an excellent opportunity for someone early in their IT career who wants hands-on exposure to different systems, environments, and technologies - especially candidates coming from an MSP (Managed Service Provider) background.What You'll Be DoingProvide Tier II technical support to end users over phone, email, and remote support toolsTroubleshoot networking, connectivity, and user access issuesSupport Azure Active Directory (Azure AD) administrationAdd, remove, and manage user licenses and permissionsRespond to support tickets and prioritize multiple requests throughout the dayAssist users who may be frustrated or experiencing urgent technical issuesEscalate advanced technical problems when neededSupport a fast-paced environment with multiple clients, systems, and architecturesWhat We're Looking For1–3+ years of IT support or help desk experienceMSP experience strongly preferredExperience supporting users remotely in a professional environmentFamiliarity with:Azure Active Directory (Azure AD)Microsoft 365 administrationUser account managementBasic networking supportExperience supporting larger user environments (500+ users) is a plusStrong communication and customer service skillsHighly organized with the ability to prioritize competing requestsComfortable working with frustrated users while maintaining professionalismStrong troubleshooting mindset and urgencyCandidates Who Tend to Do Well HereIT Support SpecialistsService Desk AnalystsHelp Desk TechniciansMSP Support TechniciansTechnical Support AdministratorsDesktop Support TechniciansTier II Support EngineersPreferred BackgroundsExperience from companies such as:Managed Service Providers (MSPs)Corporate IT support environmentsIT consulting firmsMulti-site organizationsCompensation & Benefits$50,000–$55,000 base salaryFull-time onsite role in Eden Prairie, MNMedical, dental, and vision insurance401(k)Paid time offCareer growth opportunity within a growing organizationExposure to multiple technologies and environmentsWhy This Role?This is not a repetitive "password reset only" help desk role. You'll gain hands-on experience across multiple systems and environments while building real-world troubleshooting skills that can accelerate your IT career.If you thrive in fast-moving environments, enjoy solving problems, and want exposure beyond a traditional internal IT support desk, we'd love to connect with you.At Allstar Services, we're redefining the home services and exterior remodeling industry through innovation, growth, and a people-first mindset.Backed by Morgan Stanley Capital Partners, Allstar Services is a rapidly expanding national platform of leading residential and commercial roofing, siding, windows, gutters, and exterior remodeling brands across the United States. Our companies are known for delivering exceptional customer experiences, high-quality workmanship, and operational excellence in every market we serve.We move fast, solve problems, and invest in great people. Whether you're supporting operations, technology, sales, marketing, or field teams, you'll have the opportunity to make a direct impact inside a growing organization that values accountability, collaboration, and continuous improvement.With teams across multiple states and continued expansion ahead, this is an exciting time to join an organization building something bigger than a traditional home services company.Learn more at allstarservicesnow.com.Allstar Services is an Equal Opportunity Employer and values diversity at all levels of the organization.