Remote Customer Service QA Specialist, Federal Program
Dunhill Professional Search & Government Solutions
Dunhill Government Solutions is hiring Customer Service Quality Assurance Specialists to support a federal civilian program's customer contact center. This is a full-time, fully remote role based in the U.S., monitoring customer interactions and helping agents deliver consistent, high-quality service.
Responsibilities include monitoring calls for timeliness and accuracy, reviewing feedback, identifying root causes, and sharing improvement opportunities with the training team.
#J-18808-LjbffrVacancy posted 11 hours ago
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