Dental Hygiene Coordinator

Job Description

Job Description

Dental Hygiene Coordinator

About the Role Our busy and growing dental practice is seeking an experienced, self-motivated Hygiene Coordinator to join our front desk team
. In this role, you will play a key part in patient retention by managing hygiene schedules, handling outbound reactivation calls, and ensuring optimal provider utilization for checkups, routine hygiene care, and periodontal services
.

• Pay Rate: $22.00 – $27.00 / hour

• Bonus Structure: Opportunities to earn monthly production/collection bonuses and performance-based incentives
  

• Job Type: Full-time, In-Office
  

• Schedule:

  • Monday – Thursday: 8:00 AM – 5:00 PM
    

  • Friday: 8:00 AM – 3:00 PM
    

Key Responsibilities

Hygiene Scheduling & Patient Retention

• Manage hygiene schedules to achieve daily utilization goals through efficient appointment coordination
  .

• Execute outbound call lists to contact due and overdue hygiene/perio patients and re-engage patients who have fallen out of care
  .

• Handle incoming calls, schedule routine exams and hygiene appointments, and promptly follow up on missed appointments
  .

Front Office Operations & Patient Service

• Deliver exceptional customer service by addressing patient inquiries, gathering accurate demographics, and updating financial information
  .

• Analyze operational metrics and schedule reports to track utilization and optimize open appointment slots
  .

• Maintain compliance with HIPAA regulations, patient confidentiality, and safety guidelines
  .

Key Performance Metrics

• Complete full outreach on all assigned prophy and periodontal recall lists
  .

• Maintain a patient retention rate of 80% or higher
  .

• Keep hygiene appointment cancellation rates below 15%
  .

• Achieve 90%–100% hygiene schedule capacity
  .

Requirements & Qualifications

Required:

• 2+ years of experience in the dental field
  .

• Strong customer service, interpersonal, and communication skills
  .

• Basic computer proficiency and essential arithmetic skills
  .

• Physical ability to sit, stand, walk, and occasionally lift/move up to 10 pounds
  .

Preferred:

• Working knowledge of dental terminology, hygiene procedures, and periodontal care
  .

• Experience with dental practice management software, preferably Open Dental
  .

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
  .

Benefits

• Competitive compensation ($22–$27/hr) plus bonus/incentive opportunities
  

• Paid Time Off (PTO) and Paid Holidays
  

• Group Health Insurance & Dental Care
  

• 401(k) with employer match
  

• Continuing Education support & Uniform allowance
  

• Modern office environment with a positive, team-focused culture