Operations Support Specialist

Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race color national origin religion sex sexual orientation gender identity or expression pregnancy childbirth or medical conditions related to pregnancy or childbirth age physical or mental disability genetic information marital status creed political beliefs or affiliation veteran status military service retaliation or any other factor not related to merit and qualifications of an employee or applicant.

This posting is scheduled to close on November 15 2026.
Applications are only accepted through the Montana State Fund career portal. Apply online at: the Job
Montana State Fund (MSF) is seeking an Operations Support Specialist who plays a critical role in ensuring both operational efficiency and an exceptional customer this position you will support the timely and accurate intake of First Reports of Injury (FROI) provide dependable administrative support to the operations team and serve as a welcoming professional first point of contact for visitors and callers.

Key responsibilities include:

• Claim Intake & Data Management: Accurately enter FROI information into the Claim Center system gather missing details from customers and maintain clear documentation for downstream claim review and investigation.

• Claim Analysis & Routing: Verify policy coverage apply correct claim coding determine appropriate claim routing and follow special handling instructions when required.

• Front Desk Customer Support: Provide professional friendly first point of contact service; maintain consistent reception coverage; and uphold building security protocols while supporting visitors and callers.

• Operations & Administrative Support: Coordinate travel arrangements manage purchasing and supply inventory assist with departmental education and certification tracking schedule meetings and support internal and external events.
  

About You

To find success and satisfaction in this role candidates will possess the following traits:

• Enjoys being part of a supportive customer centered team and takes satisfaction in creating organized reliable processes.

• Approaches information gathering and data entry with accuracy thoroughness and curiosity seeking clarity when details are incomplete or ambiguous.

• Communicates clearly and professionally with policyholders injured employees colleagues and visitors ensuring interactions are helpful and respectful.

• Stays composed when juggling multiple requests adapting to shifting priorities while maintaining attention to detail.

• Brings good judgment discretion and professionalism to front desk responsibilities customer interactions and operational processes.

• Is dependable collaborative and motivated by helping employees and customers navigate their needs with confidence and ease.

At Montana State Fund how we do our jobs matters to us as much as what we do. To support our customer-centered workplace successful candidates are team players who possess:

• Customer and growth mindset

• Empathy

• Accountability

• Adaptability

• Resiliency

• Communication skills

About Montana State Fund

Montana State Fund is more than just an insurance company. We are a team of dedicated professionals committed to making a positive impact. Our mission is to partner with employers and their employees to care for those injured on the job and champion a culture of workplace safety for our fellow Montanans.

Six values guide us in our day-to-day work:

• Do whats right

• Deliver with heart

• Focus on what matters

• Succeed together

• Find a better way

• Take the long view

Minimum Qualifications:

Required:
High school diploma or GED plus 2 years related experience OR
Associates degree

Preferred:
Bachelors Degree

Required Experience:

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