Customer Service Representative

Customer Service RepresentativeWith Christmas around the corner, Teleflora is busier than ever! We are looking to fill our Customer Service Representative position. Teleflora has been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we've become the world's largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! We're a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door.Teleflora is looking for enthusiastic candidates fill this entry-level position. As a Customer Service Representative, you'll act as the frontline contact by answering Florist's calls and processing all customer requests. Customer Service is the one stop shop for our network of florists. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.You'll have the option of working a hybrid work schedule of Monday-Wednesday in the Paragould, AR office, and Thursday-Friday from home! Working remotely is a voluntary benefit and ability to work in office on Thursday and Friday is available. This role is located in Paragould, AR.Job DescriptionThe Customer Service Representative will take customer service-related calls from our member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.You'll assist our member florists with their questions, requests, product purchases, and problems.Incoming calls may include, but are not limited to the following:Flower OrdersProduct OrdersDirectory Orders and ChangesCredit Card Product and Equipment OrdersCredit Card Equipment TroubleshootingCustomer monthly statementsWeb HostingAdditional duties as neededQualificationsEducation: High School Diploma or equivalent is requiredStrong written and oral communication skillsAbility to make decision with little directionStrong attention to detail1-2 years Customer Service/Call Center experienceBasic math skillsAbility to speak clearly in a well-modulated voice using good dictionTyping 25 WPM/ net minimumKnowledgeable in basic computer skillsWorking Conditions:Must be able to work extended hours (overtime as requested) to meet company deadlinesFlexibility. Shift requirements may change based on department needs and company programsHoliday time off may be limited due to increased order volumeAdditional InformationThriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:24/7 online physician consultationsvirtual mental health resourceslife coachingengaging employee community groupscash rewards for healthy habits and fitness reimbursementslibrary of on-demand fitness videosCareer Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSRGiving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.