Service Advisor

The Service Advisor serves as the primary liaison between customers and the service department, ensuring a professional, efficient, and positive service experience from start to finish. This role is responsible for communicating customer needs, coordinating repairs and maintenance services, providing recommendations, and ensuring customers remain informed throughout the service process. The ideal candidate is customer-focused, organized, and driven to deliver exceptional service while contributing to the overall success of the department. The Service AdvisorPosition Summary The Service Advisor serves as the primary liaison between customers and the service department, ensuring a professional, efficient, and positive service experience from start to finish. This role is responsible for communicating customer needs, coordinating repairs and maintenance services, providing recommendations, and ensuring customers remain informed throughout the service process. The ideal candidate is customer-focused, organized, and driven to deliver exceptional service while contributing to the overall success of the department. Responsibilities Serve as the primary point of contact between customers and the service department, ensuring clear communication and a high level of customer satisfaction throughout the service experience. Greet customers, listen to their concerns, and accurately document service and repair needs. Explain maintenance recommendations, repair options, timelines, and pricing in a clear and professional manner. Identify and recommend additional services and products that benefit the customer while supporting vehicle reliability, safety, and performance. Create, manage, and close repair orders accurately and efficiently. #J-18808-Ljbffr Pritchard Companies