Surgical Coordinator

Job Title

Performs various clerical duties for practice manager and/or supervisor, clinical team, or physicians including: answering telephones, taking messages for providers, scheduling surgical procedures, obtaining preauthorizations, enter information into surgical scheduling system.

Responsibilities

• Work with clinical team to schedule patient procedures.
• Obtain insurance authorizations for surgical procedures.
• Assist patient in scheduling of pre-procedure testing
• Inform patient of surgical appointment and pre procedural requirements
• Handle incoming call volume promptly and in a professional manner
• Ability to provide high level of customer service and satisfaction
• Provide call confirmations to patients
• Schedule appointments correctly and ensure pertinent information is entered into the electronic medical record accurately
• Schedule patient appointments and procedures according to established policies and procedures.
• File or scan records into electronic medical record.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.
• Float to other offices as required for adequate coverage.

Qualifications/Requirements

Experience: Minimum of two years in a medical office. Minimum of two years of customer service support experience. Bilingual Spanish speaking candidates preferred, but not required

Education: High school diploma or GED

Licenses / Certifications: N/A

Other : N/A

Special Requirements: N/A