Assistant Manager

Position Details

Position Information


Recruitment/Posting Title
Assistant Manager


Job Category
Staff & Executive - Financial Aid


Department
Financial Aid - Newark


Overview


The Office of Financial Aid (OFA) is an integral part of Rutgers University-Newark (RU-N). It's a key partner in advancing the University's purpose and strategic plans for access and affordability. We are committed to removing financial barriers to student enrollment and retention. To accomplish this, the Office of Financial Aid strives to balance responsible stewardship of all federal, state, private, and internal aid resources. Core services are built around a student-centered culture, working with our students and their families to seek, obtain, and make informed financial aid decisions through financial literacy and outreach. We are working to establish ourselves as a leader in financial aid services, using technology to streamline processes, maintain regulatory compliance, and promote scholarship opportunities to make higher education possible for all students.


We are committed to providing exemplary service in a fair, sensitive, and confidential environment to all students, families, the University community, and the community at large, regardless of background, culture, or lifestyle. Without bias or judgment, our objective is to equitably assess federal, state, and institutional financial aid resources, scholarships, grants, loans, and employment opportunities for eligible students. We employ professional judgment and financial literacy counseling to effectively identify and address financial educational barriers.

Posting Summary


Rutgers University - Newark, an urban public research anchor institution, located in Newark, New Jersey, a city of promise, is seeking an Assistant Manager.

The Assistant Manager position reports directly to the Office of Financial Aid-Director. Responsibilities include (but are not limited to) assisting the Director in the overall management of the office, administration of financial aid programs and the development, implementation, and evaluation of program policies that directly relates to financial aid services. An essential function of this job is to supervise a team of Sr. Financial Aid Counselors and Support Staff, and provide training, goal setting, oversight, quality assurance, and strategic planning for the numerous financial aid programs and student population caseload administered by the assigned team. Duties include the hiring, training, development, evaluation, reprimand, rehabilitation and firing processes of the assigned team. Must perform file review, need analysis, constructing financial aid packages and authorize program disbursements for all FSA/institutional programs and is accountable for the fundamental training and coaching as it relates to team members being properly equipped to handle complex problem solving and decision making to ensure optimum customer service outcomes and adherence to compliance procedures. Represent the Office of Financial Aid at recruitment events, external & internal partners, and financial literacy programs. Supports the Rutgers University-Newark strategic plan initiatives of access and affordability.

This position is responsible for and not limited to the following:

• Assist the Director in the overall management of the office, administration of financial aid programs and the development, implementation, and evaluation of program policies that directly relates to financial aid services.
• Supervise a team of Sr. Financial Aid Counselors and Support Staff, and provide training, goal setting, oversight, quality assurance, and strategic planning for the numerous financial aid programs and student population caseload administered by the assigned team.
• Perform file review, need analysis, constructing financial aid packages and authorizing program disbursements for all FSA/institutional programs.
• Represent the Office of Financial Aid at recruitment events, external & internal partners, and financial literacy programs.
• Supports the Rutgers University-Newark strategic plan initiatives of access and affordability.

FLSA
Exempt


Grade
06


Salary Details

Minimum Salary
82166.000


Mid Range Salary
104002.000


Maximum Salary
125837.000


Offer Information


The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits


Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status
Full Time


Working Hours

Standard Hours
37.50


Daily Work Shift
Day


Work Arrangement


Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2026. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the View email address on click.appcast.io Application System. Additional information may be found at .

Rutgers Future of Work | uhr.rutgers.edu

Union Description
Admin Assembly (MPSC)


Payroll Designation
PeopleSoft


Seniority Unit

Terms of Appointment
Staff - 12 month


Position Pension Eligibility
ABP

Qualifications


Minimum Education and Experience

• Bachelor's degree and a minimum of three years of proven performance as a senior administrator in a university setting, preferably within a financial aid office.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• The incumbent must possess sophisticated interpersonal skills necessary for frequent interaction with a number of university departments and familiarity with complex organizational behavior and processes in meeting departmental goals.
• Must have the ability to work autonomously and for independent decision making.
• The incumbent must have a thorough knowledge of federal and state regulations and university guidelines, and the delivery related to same.
• Good written and oral skills are required and familiarity with applicable software programs and operating systems.
• Requires the ability and willingness to work occasional nights and/or weekends.

Preferred Qualifications

• Master's degree in a related field and previous supervisory experience preferred. Knowledge of Oracle Student Financial Planning (OSFP), Salesforce, COD, FAFSA Partner Portal, NSLDS, NJFAMS (HESAA), and ImageNow.

Equipment Utilized


n/a

Physical Demands and Work Environment


n/a

Special Conditions

Posting Details


Posting Number
26ST1617


Posting Open Date
08/14/2026


Special Instructions to Applicants

Regional Campus
Rutgers University-Newark


Home Location Campus
Rutgers University-Newark


City
Newark


State
NJ


Location Details

Pre-employment Screenings


All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement


It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: