Financial Aid Counselor

Financial Aid Counselor

Muskingum University invites applications for a Financial Aid Counselor. This position serves as a financial aid advisor to students, parents, and prospective students regarding all aspects of financial aid.  This position analyzes, processes, awards, and revises financial aid offers for an assigned advising group, while providing exceptional customer service as part of the enrollment team, thereby helping to meet university goals. 

MAJOR RESPONSIBILITIES

• Counsel and advise students and parents on all aspects of student financial aid including financial aid eligibility, application procedures, aid programs, costs, payment and financing options, and indebtedness. Counseling may take place in person, by phone, by email, or virtually. 
• Serve as financial aid advisor to assigned group of students (may include traditional undergraduates, adult students, or graduate students).  
• Package federal, state, and institutional grants and loans for designated advising group in accordance with federal, state, and institutional guidelines. 
• Review and makes decisions using professional judgment on financial aid appeals and requests for special circumstances consideration.
• Counsel students on satisfactory academic progress and its effect on financial aid eligibility. 
• Notify students within advising group of changes in eligibility of awards and counsel them on alternatives to amend the situation.
• Review applications and documents from advising group to resolve conflicting information, address complex finance issues, and request and review appropriate documentation to complete verification.
• Assist with Federal Direct and Private Loan Processing.
• Import and Export Federal Student Aid data essential for awarding and disbursing student financial aid.
• Promote FAFSA filing and understanding of financial aid programs as a member of the university enrollment team to entering students, current students, and the public as part of the larger professional financial aid community. 
• Attend professional development conferences, seminars, and workshops to stay abreast of current regulations in the student financial aid industry.  
• Assist with support of the Admission and Graduate and Continuing Studies Offices as needed. 

The above statements reflect the general duties and responsibilities necessary to describe the major functions of the position and should not be considered a complete description of the essential functions of the position.  This Job Description is not intended to be all inclusive.  The employee will be assigned by the immediate supervisor to perform other duties as needed or to perform other reasonable related duties, including special projects.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Bachelor’s degree
• Strong written and oral communication skills
• Excellent interpersonal skills
• Demonstrated ability to perform basic math functions accurately and on a regular basis  
• Ability to learn, apply, and monitor, University policies and federal regulations
• Proven ability to use Microsoft 365 products, particularly Word, Excel, and Outlook, and other general web-based or computer programs

HOW TO APPLY

Applications must include a statement of interest and current resume.  If not provided, references may be requested.  Application materials should be sent by email to Show email faxed to View phone number on muskingum.edu.  Please include the position title in the subject line of your correspondence.  This position will remain open until filled, with review of applications to begin immediately.

Muskingum University actively seeks out and welcomes administrators and staff who are committed to excellence in student learning, consider the engagement of diverse viewpoints in the University’s educational programs and activities, and are committed to full inclusivity at the University.  Muskingum University is an equal opportunity employer and welcomes applications from all individuals.

Muskingum University does not discriminate in its employment or educational programs or activities.  Please visit https://www.muskingum.edu/non-discrimination-statementto review the university’s official non-discrimination statement.