Team Leader- Front of House

Front of House- Team Leader

Position Overview

The Front of House Team Leader is responsible for leading successful shifts by setting clear expectations, solving problems in real time, and modeling Chick-fil-A values through action. As the primary Person in Charge (PIC) during assigned shifts, this role holds team members accountable to standards, coaches performance with clarity and respect, and ensures front-of-house operations run with excellence, urgency, and consistency.

This leader plays a key role in developing people, protecting the guest experience, and representing Chick-fil-A Moscow with professionalism and care.

Position Type

• Full-time and Part-time

Benefits

• A positive, team-oriented work environment
• Flexible scheduling (closed on Sundays)
• Direct mentorship from an experienced Operator
• Intentional growth and leadership development
• Scholarship opportunities
• Competitive pay

Key Responsibilities

Front of House Leadership

• Lead and support Front-of-House Team Members throughout each shift
• Set the tone for hospitality, professionalism, and teamwork
• Reinforce policies, procedures, and Chick-fil-A standards consistently and fairly
• Coach Team Members in real time to improve performance and confidence
• Coordinate and manage team member breaks in compliance with labor laws
• Foster a welcoming, family-friendly environment for guests and team members
• Partner with Kitchen Leaders to ensure alignment between front and back of house

Operations & Shift Execution

• Participate operationally in a high-volume, fast-paced restaurant environment
• Ensure all front-of-house positions are staffed appropriately and adjusted as needed
• Monitor shift flow to maintain speed, accuracy, and organization
• Respond promptly and professionally to guest needs and concerns
• Open and/or close the restaurant and serve as a key holder when scheduled
• Count drawers, complete cash reconciliation, and finalize end-of-day procedures
• Maintain cleanliness, food safety, and brand standards across all guest-facing areas

Cash & Financial Stewardship

• Ensure proper cash handling procedures are followed at all times
• Monitor register accuracy and address discrepancies professionally
• Demonstrate attention to detail through verification and recounting
• Ensure safe organization and counterfeit detection procedures are followed

Professional Conduct

• Maintain a clean, polished, and professional appearance
• Lead with calm, emotional maturity—especially under pressure
• Communicate clearly and respectfully with guests, team members, and leaders
• Uphold the vision and direction of the Owner/Operator and Director team
• Maintain confidentiality and avoid gossip

Qualifications & Requirements

• Strong people skills with a desire to serve and develop others
• Ability to lead in a fast-paced, team-oriented environment
• Commitment to delivering excellent guest service
• Ability to manage team member performance and behavior appropriately
• Reliable transportation
• ServSafe Certification (or ability to obtain)
• Completion of Safety & Security training pathways
• Working knowledge of restaurant policies and procedures (or willingness to learn)
• Prior leadership experience is preferred but not required

Leadership & Expectations

• A positive, solution-focused mindset
• Strong communication skills
• Reliability and follow-through
• Humility and a servant’s heart
• Integrity and professionalism
• Initiative without being asked
• Openness to feedback and continuous growth

Why This Role Matters

As a Front of House Team Leader, you help establish the culture, standards, and reputation of Chick-fil-A Moscow from the very beginning. Your leadership directly impacts our guests, our team, and our community—and sets the foundation for long-term success.

Most Chick-fil-A® restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own policies and practices.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.