Sales & Customer Service Coordinator - 20190

Sales & Customer Service Coordinator  ​​​​​ Role Details

• Fully remote position

• Full-time

• Monday–Friday; 9:00 AM – 5:00 PM EST

• Participation in an after-hours emergency support rotation approximately  one week per month

  • Tuesday–Thursday: 12:00 AM – 7:00 AM EST

  • Friday 5:00 PM – Monday 7:00 AM EST

• Minimum 2 years of experience required
   
• Salary: $1,000-$2,500 (depending on experience and client's assessment)

 

About the Company

Our client is a rapidly growing provider of fully furnished corporate housing solutions, serving government agencies, corporations, insurance providers, universities, interns, and relocation clients nationwide. They are committed to delivering exceptional customer service through responsive communication, strong partner relationships, and seamless housing experiences.

As the company continues to grow, they are seeking a  Sales & Customer Service Coordinator  to support both the Sales and Operations teams while serving as a primary point of contact for clients, residents, and housing partners.

Role Overview

The Sales & Customer Service Coordinator serves as a key liaison between Sales, Operations, apartment communities, partner networks, vendors, and clients. This individual will help coordinate housing solutions, support the sales process, manage customer service requests, and ensure an exceptional experience from initial inquiry through move-out.

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where responsiveness, communication, and attention to detail are critical. Success in this role requires the ability to manage multiple priorities while maintaining professionalism and a strong sense of urgency.

Key Responsibilities

Sales Support

• Assist the Sales team with sourcing apartment availability for new client requests

• Communicate with apartment communities and housing partners to obtain pricing and availability

• Build and maintain strong relationships with nationwide housing partners

• Coordinate housing options that align with client needs and requirements

• Assist with proposal preparation and other sales support activities

Customer Service

• Serve as a primary point of contact for residents, clients, apartment communities, and partners

• Respond promptly and professionally to phone calls and emails

• Coordinate maintenance requests with apartment communities and service vendors

• Track service requests through completion and provide timely updates to residents and clients

• Collaborate closely with the Operations team to resolve issues efficiently

• Escalate urgent situations when appropriate

Administrative Support

• Maintain accurate records within internal systems

• Document customer interactions, follow-up activities, and service updates

• Support operational projects and administrative initiatives as assigned

• Facilitate communication and coordination between the Sales and Operations teams

• Assist with ongoing process improvements and workflow organization

After-Hours Emergency Support

• Participate in an after-hours emergency support rotation approximately  one week per month

• Respond to urgent resident situations requiring immediate assistance

• Coordinate with apartment communities, vendors, and internal team members to facilitate timely resolutions

• Maintain professionalism and responsiveness during emergency support coverage

Required Qualifications

• Minimum of 2 years of customer service experience

• Fluent written and spoken English

• Excellent verbal and written communication skills

• Comfortable communicating professionally via phone and email

• Strong organizational and multitasking abilities

• Ability to prioritize competing responsibilities in a fast-paced environment

• High attention to detail and problem-solving skills

• Ability to work independently while collaborating effectively within a remote team

• Proficiency with Microsoft Office and web-based business applications

Preferred Qualifications

• Experience in:

  • Property management

  • Multifamily housing

  • Corporate housing

  • Hospitality

  • Relocation services

• Previous experience supporting sales teams

• Experience using CRM systems or property management software

• Customer service experience within service-oriented industries

Technology & Tools

• Microsoft Office

• CRM platforms (preferred)

• Property management software (preferred)

• Web-based communication and collaboration tools

What This Role Offers

• Opportunity to join a growing, customer-focused organization

• Diverse responsibilities across sales support, customer service, and operations

• Collaborative remote work environment

• Opportunity to build strong relationships with clients, partners, and internal teams

• Long-term career growth supporting a rapidly expanding business

Ideal Candidate Profile

• Customer-focused professional who enjoys helping others

• Highly organized with excellent multitasking abilities

• Strong communicator who thrives in fast-paced environments

• Proactive problem solver with a strong sense of urgency

• Detail-oriented and dependable

• Comfortable balancing multiple priorities while maintaining exceptional service

• Team player who works well across Sales, Operations, and external partners

Success Metrics

• Timely response to client and resident inquiries

• Accuracy of housing coordination and administrative records

• Resolution time for customer service and maintenance requests

• Sales support effectiveness

• Customer satisfaction and partner relationship quality

• Responsiveness during after-hours emergency support

• Cross-functional collaboration and operational efficiency