Patient Access Rep II- Oncology

Caring For the Community You Love

Choose a career to make a difference in peoples lives every day choose Fisher-Titus!

Perks of working at Fisher-Titus:

• Hours of Work-Oncology Department - Full time position
• Comprehensive Benefits Package- Medical & Dental coverage 401K match paid time off tuition assistance and more!
• Shift Weekend & PRN differential

About Fisher-Titus:

Fisher-Titus proudly serves the greater Huron County areas 70000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab imaging and physical rehabilitation.

Vision: Be the first choice for healthcare and employment within our community

Mission: Deliver compassionate and convenient care to the highest level of excellence that promoteslifelong health and wellness for our community

General Summary:

The Patient Access Representative II provides customer service coverage for Fisher-Titus Oncology Department and assumes the responsibility for successful financial outcomes of all patient services. This position performs imperative duties including but not limited to appointment scheduling registration insurance verification telephone coverage data entry filing protected health information (PHI) patient referrals and point-of-service collections while maintaining patient relations and customer satisfaction. Employees in this role may act as trainers and superusers.

Education Licensure Registration and Experience:

High School diploma or GED required

Associates degree in healthcare administration business administration or related field desired

At least 3-5 years of customer service administrative and/or data entry experience required

At least 3 years of experience in a healthcare environment required.

Knowledge of database software applications desired

Customer service teamwork and conflict resolution skills

Efficient time management skills and ability to multi-task

Excellent written oral and interpersonal communication skills

Demonstrated skills in organization planning coordinating and collaborating

Strong understanding and comfort level with computer systems and Microsoft Office

Essential Functions:

Promptly fields and/or directs incoming calls responds to patient/staff inquiries and initiates patient triage slips when necessary.

Works with patients to coordinate and accurately record appointment times and keeps a record of all scheduled cancelled and changed appointments to prevent over- or under-booking.

Ensures all registration and admission forms are ready for patients to complete upon arrival for service.

Practices proficient customer service skills by greeting and treating all patients and staff with respect and discretion.

Gathers and verifies all appropriate confidential health and financial information from patients while using various computer software to assure payment for all authorized services.

Enters new patient data and/or verifies patient records are up to date confirms the completeness of the electronic medical record (EMR) makes change as necessary and files records in accordance with Fisher-Titus filing system.

Complies with all organizational state and federal laws and registrations related to patient privacy and confidentiality such as the Health Insurance Portability and Accountability Act (HIPAA).

Verifies insurance eligibility and benefits within a timeframe determined by Fisher-Titus and obtains pre-authorizations from third-party payers in accordance with payer requirements.

Verifies medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage/eligibility information to the patient.

Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate record of authorizations within the electronic health record.

Holds sufficient understanding of insurance protocols for referrals co-payments and deductibles.

Demonstrates knowledge of safety policies and procedures by maintaining a safe environment.

Exhibits professionalism in appearance speech and conduct. Ensures that services are provided in accordance with state and federal regulations as well as organizational standards.

Assists in training and monitoring and distribution of training materials.

Completion of other duties as assigned including clerical responsibilities.

Working Conditions:

• Stand/Walk- 12 hrs
• Sit- 46 hrs
• Drive- N/A
• Bend- Up to 1/3 of time
• Squat- Up to 1/3 of time
• Reach- Up to 1/3 of time

• Lift- Up to 1/3 of time
• Carry- Up to 1/3 of time
• Push- Up to 1/3 of time
• Pull- Up to 1/3 of time
• Right Hand- Fine Motor Function
• Left Hand- Fine Motor Function
• Right Foot- Gross Motor Function
• Left Foot- Gross Motor Function
• Vision- Clarity of Vision near mid and far
• Hearing-Hears normal conversation

Standards of Employment:

all mandatory education programs and can describe his or her responsibilities related to general safety and regulatory compliance.

2. Appearance is professional neat clean and appropriate for the work environment. Wears proper photoidentification badge while on duty.

3. Maintains confidentiality of all hospital and patient information at all times as observed by peers and management.

4. Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.

5. Participates in and completes required department specific education and training programs and can describe his or her responsibilities related to department safety and specific job-related hazards.

6. Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.

Core Requirements:
the mission vision and CARES values of Fisher Titus.

2. Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy dignity and well-being of all patients in a safe secure environment.

3. Supports cooperates with and implements specific procedures and programs for:

• Safety including universal precautions and safe work practices established fire/safety/disaster plans risk management and security report and/or correct unsafe working conditions equipment repair and maintenance needs.
• Confidentiality of all data including patient employee and operations data.
• Quality Assurance and compliance with all regulatory requirements.
• Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.

Key Service Behavior:
To assure our patients family members visitors customers fellow employees vendors and our community in general are receiving the ultimate experience we have developed the following service behaviors that are absolutes in how our employees are to perform in their job; Every Patient... Every Time.

• Communicates with Compassion - Every patient Every time

• Engages in active listening skills

• Utilizes the AIDET communication tool

• Uses key words at key times

• Utilizes HEART service recovery techniques

• Demonstrates Service Etiquette - Every patient Every time

• Smiles and greets patients using the 10/5 rule

• Demonstrates a calm positive attitude through tone and body language

• Ensures patient privacy and promotes a healing environment

• Adjusts approach to respect the diversity of patients

• Assesses and manages patients expectations of care

• Commitment to Safety - Every patient Every time

• Follows established safety guidelines to reduce risk of adverse event through early recognition

• Commits to the Culture of Safety; If you see something say something

• Delivering High Quality Care - Every patient Every time

• Commits to efficient effective and purposeful work and delivery of care