Assessment Technician

Performs a variety of routine technical duties as needed to provide educational assessment and testing services. Review, understand, and specialize in exam guidelines and processes. Administer and proctor assessments and examinations, assists in training others on examination and proctoring protocols and processes, as well as general office duties related to a testing center. Scheduled Hours: Monday - Thursday 8:00 am - 6:30 pm; Friday 8:00 am - 3:30 pm. Executes complicated scheduling processes for each industry certification exam client and each College program’s enrollment testing requirements. Greets individuals (student and non-student customers) checking in for services and provides the necessary service or directs them appropriately; assists individuals in gaining priority access to other staff as appropriate for urgent intervention. Respond to staff, faculty, and customer inquiries and requests via email, phone, text, and other communication channels, utilizing strong written and verbal communication skills. Serves as backup for Admissions and Recruiting Advisors when necessary. Monitor and respond to application and assessment inquiries in Salesforce and email in a timely manner to assist potential students in the application process. Troubleshooting issues as necessary. Assists student and non-student customers with obtaining copies of assessment reports or other records. Regularly attends meetings and trainings and reviews policy and procedural changes for the college. Assists in updating Assessment Center processes as needed. Accurately update students’ information and demographics and change passwords for enrollment testing and state certification exams. Manage the sale, payment processing, and accurate documentation of exam vouchers and proctoring fees. Align and notate sales and corresponding customers in various databases, including exam client spreadsheets and NorthStar, to ensure all documentation coincides. Coordinate with instructors regarding questions about exams, exam materials, testing security risks, and password changes. Obtain and maintains proctor certifications as required by all exam clients. Open and/or close the Assessment Center, preparing the Center for the exams to be proctored that day and following closeout procedures at night. Administer and proctor various academic, aptitude, competency, and interest exams to students and outside stakeholders, ensuring adherence to exam client and FERPA guidelines, procedures, and protocols, as well as following ADA accommodations when needed. Requires a high school diploma or equivalent. Two years of related experience in customer service, related industry, or equivalent experience. Must obtain primary exam certifications within nine months of hire and maintain certifications. Ability to deal with confidential information. Ability to work effectively in a diverse, fast-paced environment involving constant customer contact and varying daily tasks as part of a team as well as independently while meeting deadlines. Proficient skills with computer applications such as Word and Excel, basic computerized bookkeeping, basic mathematics, and utilization of various types of office equipment. Proven verbal and written communication competency. Strong critical thinking and troubleshooting skills, attention to detail, commitment to accuracy and organization, and maintaining a professional demeanor. PREFERRED QUALIFICATIONS Previous experience in working in assessment. Davis Technical College complies with all aspects of the ADA and section 504 of the Rehabilitation Act. Any applicant requiring accommodations in the application process must contact the Human Resource Office. Requests should be made three days prior to need. EOE #J-18808-Ljbffr