IT Administrator - senior living

Job Overview Join our team to support technology at one of Phoenix’s premier nonprofit senior living communities! Nestled on a beautiful 22-acre campus with lush gardens, walking paths, and resort-style amenities, The Terraces of Phoenix is dedicated to helping residents live their best lives through connection, wellness, and exceptional service. Make a meaningful impact every day by ensuring residents and team members have the technology support they need to stay connected and thrive. Job Details Location: This position is fully onsite at our Terraces of Phoenix community. Compensation: $30‑40/hr depending on experience. Primary Responsibilities Provide in‑person technology support at assigned communities and remote support to authorized users across the enterprise. Receive, document, prioritize, troubleshoot, resolve, and/or escape help desk tickets and service requests in accordance with established service standards. Diagnose and resolve end‑user technology issues involving workstations, laptops, printers, peripherals, software applications, connectivity, mobile devices, collaboration tools, phones, and user access. Install, configure, maintain, upgrade, and replace end‑user hardware, software, peripherals, mobile devices, and related technology equipment. Perform basic user account and access support, including password resets, account changes, permissions support, and Active Directory‑related tasks within assigned authority. Support Microsoft products, email, productivity tools, conferencing, voice, video, desktop sharing, and other approved collaboration technologies. Provide basic endpoint, printer, application, connectivity, LAN/WAN, wireless, and network‑related troubleshooting; coordinate with enterprise IT, vendors, and other support resources as needed. Provide support for community communication, security, and resident safety technologies, including desktop phone systems, conferencing tools, video surveillance, access control, personal emergency response systems, nurse call systems, wander management systems, and other approved resident‑facing technologies. Perform preventative maintenance, inventory tracking, equipment readiness, lifecycle support, basic monitoring, and documentation for endpoints, loaner equipment, meeting technology, infrastructure systems, and other assigned technology assets. Provide technology training, coaching, and user guidance in formal and informal settings, translating technical information into clear, practical instruction. Maintain accurate records of troubleshooting steps, system changes, equipment assignments, recurring issues, and resolutions to support service continuity, knowledge sharing, and audit readiness. Support resident technology needs within approved corporate guidelines and service parameters. Handle confidential, resident‑identifiable, team member, and business information with discretion and in accordance with HumanGood policies, HIPAA privacy rules, and applicable security requirements. Provide courteous, effective, and professional service to residents, potential residents, guests, team members, vendors, and business partners. Promote and protect resident rights and demonstrate behaviors that support HumanGood’s mission, values, service expectations, and HumanGood Experience Behaviors. Attend required in‑service training, safety training, workshops, meetings, and other assigned programs. Qualifications Associate degree, technical certificate, specialized technology training, or equivalent combination of education and directly related experience. Minimum of three years of hands‑on IT support, desktop support, help desk, systems support, or related technology experience. Experience installing, configuring, maintaining, and troubleshooting Windows workstations, printers, peripherals, mobile devices, software applications, and related end‑user technology. Working knowledge of Microsoft products, common business applications, user account/access support, endpoint troubleshooting, and standard IT service practices. Basic knowledge of networking concepts, connectivity troubleshooting, and common IT troubleshooting tools. Ability to provide customer‑focused technology support to users with varying levels of technical skill. Ability to communicate technical information clearly in user‑friendly language. Ability to document work accurately, manage multiple priorities, follow through on service requests, and elevate issues appropriately. Ability to maintain confidentiality and comply with privacy, information security, and HIPAA‑related requirements. Ability to travel to assigned communities or other HumanGood locations as needed. Valid driver’s license may be required when travel between communities or other locations is part of the assignment. Preferred Qualifications Bachelor’s degree in computer science, information technology, information systems, or related field. Experience supporting users in a healthcare, senior living, hospitality, multi‑site, or customer‑service‑intensive environment. Experience with help desk/ticketing systems and standard IT service management practices. Experience with Active Directory, user accounts, password resets, permissions, and related access support. Familiarity with TCP/IP, DNS, DHCP, LAN/WAN concepts, wireless connectivity, network devices, and common troubleshooting tools. Experience supporting Apple iPhones, iPads, and other mobile devices. Experience with phone/PBX systems. Experience with video surveillance, access control, personal emergency response, nurse call, or wander management systems. Exposure to server, virtual server, patch panel, switches, or related infrastructure tools. CompTIA A+, Network+, Microsoft, ITIL Foundation, or other relevant IT support certification. Microsoft certification, including MCSE or similar certification, preferred for assignments with greater systems administration responsibility. Benefits At HumanGood, we’re driven by purpose—reimagining senior living and creating communities where older adults can thrive. When you join us, you’re part of something bigger, making a meaningful impact in the lives of residents every day. Build your future where you’re supported—you’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package that maximizes your health, wealth, and well‑being and adds up to 40% in value to your base compensation. Health, Dental and Vision Plans – start the 1st of the month following your start date 20 days of paid time off (increases with years of service), plus 7 company holidays 401(k) with up to 4% employer match and no waiting on funds to vest HSA option with employer contribution Tuition Reimbursement and continuing education programs $25/line unlimited cell phone plan (plus taxes and fees) Cell Phone Stipend 5‑star employer‑paid employee assistance program Learn more at #J-18808-Ljbffr HumanGood