Housekeeping Supervisor

Housekeeping Supervisor

The Housekeeping Supervisor is responsible for leading all housekeeping and laundry operations to ensure exceptional cleanliness, guest satisfaction, and operational efficiency throughout the hotel. This role oversees quality assurance, inventory management, and associate development while ensuring compliance with company policies, brand standards, and safety regulations. The Housekeeping Supervisor partners with hotel leadership to deliver an outstanding guest experience while maintaining the highest standards of cleanliness and operational excellence.

Essential Duties and Responsibilities

The following is a representative list of duties and is not exhaustive. Other duties may be assigned.

Department Leadership

• Lead the daily operations of the housekeeping and laundry departments to ensure guest rooms and public areas consistently meet company and brand cleanliness standards.
• Train, coach, mentor, and develop housekeeping associates while fostering a positive, inclusive, and service-oriented work environment.
• Promote teamwork, accountability, and continuous improvement throughout the department.

Operations and Quality Assurance

• Develop and implement housekeeping procedures that support operational efficiency and exceptional guest satisfaction.
• Inspect guest rooms, public areas, laundry facilities, and storage areas to ensure compliance with company and brand standards.
• Monitor housekeeping quality scores, guest satisfaction metrics, and online reviews; implement corrective action plans as needed.
• Ensure VIP rooms, special requests, and priority arrivals are prepared according to established standards.
• Coordinate room readiness with the Front Desk to maximize room availability and operational efficiency.

Financial and Inventory Management

• Develop, manage, and monitor departmental budgets, labor costs, and operating expenses.
• Maintain appropriate inventory levels of linens, amenities, cleaning supplies, uniforms, and housekeeping equipment.
• Oversee purchasing activities and maintain productive relationships with approved vendors.
• Monitor supply usage and implement cost-control initiatives while maintaining quality standards.

Safety, Compliance, and Facilities

• Ensure compliance with OSHA, ADA, health and safety regulations, and all company policies and procedures.
• Promote safe work practices and ensure associates receive required safety training.
• Ensure proper handling, storage, and use of cleaning chemicals and equipment.
• Maintain compliance with brand standards and quality assurance requirements.

What You Bring

Required:

• Minimum four (4) years of progressive housekeeping or rooms operations experience, including at least two (2) years in a leadership or management role.
• Experience leading housekeeping operations within a hotel environment.
• Strong knowledge of housekeeping procedures, laundry operations, inventory management, and quality assurance practices.
• Proficiency with Microsoft Office Suite.
• Strong leadership, organizational, communication, and problem-solving skills.

Preferred:

• Multi-department rooms management experience.
• Experience with hotel housekeeping management software and labor management systems.
• Professional hospitality certification or housekeeping certification.

Work Environment and Physical Requirements

• This position is based on property in Charlotte, NC.
• Must be available to work a flexible schedule, including mornings, evenings, weekends, holidays, and extended hours as business needs require.
• Ability to stand, walk, climb stairs, bend, kneel, stoop, reach, and move throughout the hotel for extended periods while conducting inspections and supporting operations.
• Occasionally lift, carry, push, or pull housekeeping supplies, linens, equipment, or other materials weighing up to 50 pounds.
• Ability to remain in a stationary position while using computers, reviewing reports, preparing schedules, and participating in meetings.
• Work is performed in both office and hotel environments with regular exposure to cleaning chemicals, laundry equipment, varying temperatures, moderate noise levels, and active guest areas.

Compensation and Benefits

Compensation: PAH Management offers a competitive base salary/pay commensurate with experience.

Benefits include:

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Term Life and AD&D Insurance
• Employee Incentive Program
• Voluntary Life Insurance (self, spouse, and child)
• Hotel Stay Perks (Marriott and Hilton programs)
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Educational Reimbursement
• Paid Time Off
• Manager in Training Program (where applicable)

About PAH

PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.

Equal Opportunity EmployerPhoenix American Hospitality Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.