Program Specialist

THE POSITION

With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.

This position is part of the Department of Utilities (DOU) Water Division and will primarily serve as the project manager for the Advanced Metering Infrastructure (AMI) Program. During the first year, this position will develop an operations plan, establish monthly key performance indicators (KPIs) for the program, coordinate and lead regular cross-functional meetings, and support the Water Distribution team by managing operational needs, including budget administration, logistics coordination, purchasing, and waste disposal. This position will also coordinate procedure development and the preparation of the Personnel and Policies Manual. The anticipated workload during the first two years is approximately 75% AMI and 25% Water Distribution. Beginning in Year 3, the anticipated workload is approximately 60% AMI and 40% Water Distribution.

This position also serves as the Water Division co-contact for providing program information and responding to data and program-specific information requests from Engineering, Wastewater/Storm Drainage, the City Attorney's Office, Public Records Act requests, and other stakeholders.

IDEAL CANDIDATE STATEMENT

The Department of Utilities (DOU) Water Division is seeking a Program Specialist to join its team. The ideal candidate will possess excellent written and verbal communication skills, collaborate effectively in a team-oriented environment, and manage competing priorities to meet established deadlines. They will demonstrate the ability to compile and analyze complex financial information and prepare and present recommendations to customers, supervisors, and management. They will possess strong relationship-building skills, proactive communication, timely follow-up, and a commitment to providing exceptional customer service.

Under general direction the Program Specialist plans, directs, and supervises all of the activities of a major department or Citywide program or project with moderate visibility and impact; conducts studies and makes recommendations; monitors program compliance; represents the department in contacts with media, internal and external agencies, and organizations.

DISTINGUISHING CHARACTERISTICS

This advanced journey level class in the professional series is populated with multiple incumbents. The Program Specialist is distinguished from the next lower class of Program Analyst in that the Program Specialist manages multiple programs or moderately visible programs with greater department or Citywide impact. This class is distinguished from the next higher classification of Program Manager in that the Manager is responsible for administration and management of programs and projects with high visibility and substantial Citywide impact.

This class is distinguished from the class of Administrative Officer in that the latter is responsible for all internal administrative functions for a department.

SUPERVISION RECEIVED AND EXERCISED

General direction is provided by a department or division head. Some assignments require responsibility for direct or indirect supervision of lower level professional, technical, and clerical personnel. Some positions function as internal consultants and require coordination among multiple divisions in a department.

Essential Duties And Responsibilities

• Plans, coordinates, and administers, a project or program with department or Citywide impact; supervises, trains and evaluates the work of professional, technical and clerical staff.
• Confers with department heads, division managers, members of professional staff, and other officials concerning the administrative needs and requirements related to the program or project; represents the program in contacts with news media, business and civic organizations, other City departments, and various outside public and private agencies.
• Interprets new policies, procedures, and regulations, and develops new or amended programs or projects as need dictates, monitors program objectives to assure compliance with State and administrative regulations and program guidelines.
• Conducts studies and surveys, performs research and analysis and prepares recommendations for department management; monitors and evaluates program effectiveness and outcomes; creates and implements program policies and procedures; develops guidelines, forms and related documents.
• Reviews grant opportunities; compiles and analyzes information for preparation of grants, contracts and agreements; negotiates terms; implements, monitors and prepares reports on conduct and performance of grants.
• Identifies program, project or system enhancements; selects and coordinates installation of new and revised programs and systems.
• Provides exceptional customer service to those contacted in the course of work.
• Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.

Qualifications

Knowledge of

• Principles and practices of public administration and governmental finance, budgeting, and accounting.
• Procurement methods.
• Research techniques, methods and procedures.
• Methods and practices of modern office management.
• Principles and practices of program management and administration.
• Technical report writing.
• Methods of analysis.
• Principles and practices of supervision.

Skill in

• Managing multiple tasks and deadlines.
• Customer service, including dealing with people under stress, and problem solving.
• Use of computers, computer applications, and software.

Ability to

• Effectively plan, develop, and implement a comprehensive program with a broad scope and high degree of complexity.
• Supervise and direct professional, technical, and clerical staff.
• Analyze fiscal problems and make sound policy and procedural recommendations.
• Make effective presentations to public officials, committees, and outside agencies.
• Establish and maintain effective working relationships with employees and the general public.
• Prepare technical and analytic reports.
• Communicate effectively, orally and in writing.
• Make program or project changes based on analysis of results, new legislation, or departmental changes.
• Meet multiple deadlines.

Experience

EXPERIENCE AND EDUCATION

Four years of progressively responsible professional-level administrative experience.

• AND-

Education

A Bachelor’s Degree from an accredited four-year college or university with major coursework in business or public administration or a closely related field.

Note: It is highly desirable the required years of professional-level experience be attained in a governmental jurisdiction.

Substitution

Additional qualifying experience may substitute for the required education on a year for year basis.

PROOF OF EDUCATION

Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credential's evaluation service. Evaluation of education records will be due at time of appointment.

THE SELECTION PROCEDURE

Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.

• Application: (Pass/Fail) – All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline;
• Employment applications must be submitted online; paper applications will not be accepted.
• Employment applications will be considered incomplete and will be disqualified:
• If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
• If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
• Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
• Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.
• Supplemental Questionnaire: (Pass/Fail) – In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline;
• Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
• Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.
• A resume will not substitute for the information required in the supplemental questionnaire.
• Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process.
• Screening Committee: (Pass/Fail) -All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.
• Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process.
• Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.

Questions

For questions concerning this job announcement and the application process:

• Please visit a comprehensive, step-by-step guide to the application process.
• For technical support between 6 AM - 5 PM PT, contact Live Application Support at View phone number on workus.org.
• Visit the City of Sacramento Human Resources Department website at
• Send an email ***email_hidden***; or
• Call the Human Resources Department at View phone number on workus.org

Bilingual Pay

Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.

Pension Reform Act

The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.

Equal Opportunity Employer

The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Additional Information

Civil Service Rules:

Union Contracts:

Salary Schedule:

APPLICATION : I understand my application must meet the minimum qualifications for consideration of employment with the City of Sacramento. The experience I list in the duties area of the "Work Experience" section of the employment application will be used to determine if I meet the minimum qualifications as stated on the job announcement. A resume, responses to the supplemental questions requiring a narrative response, employment history listed elsewhere in the application or attachments will not substitute for the information required in the "Work Experience" section of the employment application. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). Please refer to the City of Sacramento's Applicant Resources Page for Screening Instructions:

• Yes

PROOF OF EDUCATION: To qualify for this classification you may use education or experience as listed in the substitution option to provide required knowledge, skills, and abilities. I understand proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with my application and will be required at the time of appointment if I am using education to qualify for this position. Please refer to the City of Sacramento's Proof of Education Requirements ( ) for information on accepted documentation.

• Yes

EDUCATION CONFIRMATION: If I am using education to qualify for this position, I attest I possess or will possess the following level of education by time of appointment if I am selected for this position.

• No units from an accredited college or university
• Less than 30 semester or 45 quarter units from an accredited college or university
• 30 semester or 45 quarter units from an accredited college or university
• 60 semester or 90 quarter units from an accredited college or university
• Associates Degree
• 90 semester or 135 quarter units from an accredited college or university
• Bachelors Degree
• Masters Degree
• Doctorate

SUPPLEMENTAL QUESTIONNAIRE : The answers to the questions below will be reviewed by the hiring department along with the information provided in your employment application. Therefore, your answers must be consistent with your employment application information (especially in the "Education" and "Work Experience" sections), must be unambiguous, and must contain sufficient but concise detail and organization. A resume will not be accepted in lieu of completing this Supplemental Questionnaire. Lack of clarity, incomplete or inconsistent information, and/or disorganized presentation may negatively affect the hiring department's review of your Supplemental Questionnaire. I understand and agree to the above instructions.

• Yes

Describe your experience in developing and reviewing/analyzing recurring processes with multiple known and unknown variables. In your response include your involvement in, but not limited to, oversight of departmental program, and/or project budgets, budget reconciliation, and review of others' work.

Please describe your experience with creating policies or business process improvements. Please include a description of the policy/process improvement, your specific role, and any lessons learned.

Describe your leadership or supervisory experience. Include in your response your style of leadership, communication methods, and interpersonal relationship skills that you utilize to enhance working relationships.

• Required Question