Inside Sales Agent-Builder Channel

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Inside Sales Agent-Builder Channel is an entry-level contributor that works to provide customer account management service . This role will coordinate call lists , systematic updates, order inquiry and status, product information, customer returns , and transportation management as well as provide selling agility. 

Duties and Responsibilities of the Position:

• Creative and innovative in the sales approach to drive revenue and growth of accounts when calling upon customers.

• Process orders timely, accurately, and thoroughly while enhancing sales opportunities with customers.  

• Exhibit comfort in up selling and providing options in products to increase sales.  

• Gain understanding of company operations and industry trends.

• Assist with identification of potential process improvements.

• Collaborate in group activities and collaborate with team. 

• Advanced troubleshooting skills and ability to handle and address escalations. 

• Perform various office administration duties such as keying in orders, preparation of reports, and follow up to ensure customer satisfaction with order development. 

• Generates leads for field team

• Foster cross-functional collaboration among Sales Representatives, Showroom Managers, BDMs, and Specialists to strengthen custom builder relationships, align customer touchpoints, and maximize sales opportunities.

• Perform other duties as needed.

Required Experience and Education:

• Bachelor’s degree in a related field preferred.

• 0-2 years’ relevant experience OR equivalent combination of education and experience.

Competencies:

• Applies conceptual knowledge of the theories, practices, and procedures within a discipline. 

• Excellent communication, problem solving, and organizational skills.

• Able to multitask, prioritize, and manage time effectively.

• High level of integrity and discretion in handling sensitive and confidential data.

• Proficient using Microsoft Office Suite products.

Other Pertinent Job Information: 

The ability to lift 50 pounds regularly.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.