Valet Ticket Writer at UTSW

Job Description

Job Description

Description

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. 

This key role is responsible for providing excellent customer service at the valet entry booth by greeting guests, collecting payments, capturing required customer information for valet ticketing, and supporting efficient traffic flow. This role may also require moving vehicles within the parking ramp to reduce congestion and prevent long waiting times. 
Key Responsibilities

• Greet and assist customers in a professional, friendly, and efficient manner 
• Collect valet parking payments (cash and/or electronic payments) and accurately process transactions 
• Record customer and vehicle information to generate and distribute valet tickets 
• Answer guest questions regarding valet services, pricing, and retrieval process 
• Monitor traffic flow at the valet entrance and coordinate with valet team to minimize wait times 
• Move vehicles within the parking ramp as needed to relieve congestion or optimize space 
• Maintain accurate cash handling procedures and balance cash drawer 
• Communicate clearly with valet drivers and supervisors regarding vehicle locations and guest needs 
• Ensure booth area remains clean, organized, and presentable 
• Follow company safety, security, and customer service standards at all times 

Skills, Knowledge and Expertise

• High school diploma or equivalent preferred 
• Ability to operate a variety of vehicles, including automatic and manual transmissions (preferred) 
• Basic cash-handling and math skills 
• Comfortable using tablets, computers, or ticketing systems 
• Strong communication and customer service skills 
• Ability to remain calm and efficient in a fast-paced environment 

REQUIREMENTS:  

• Must be at least 18 years of age 
• Valid driver’s license with a clean driving record 
• Must successfully pass a background check, in accordance with company policy and applicable laws 
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility. 

PHYSICAL DEMANDS:  

• Ability to stand or sit for extended periods 
• Ability to walk and move between parking areas and ramps 
• Ability to drive vehicles short distances as needed 
• Ability to work outdoors in varying weather conditions 
• Flexible availability, including evenings, weekends, and holidays 

WORKING CONDITIONS:  

• Prior valet, parking, or customer service experience 
• Attention to detail and accuracy 
• Dependability and punctuality 
• Team-oriented mindset 
• Professional appearance and demeanor

OTHER DUTIES:  

Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice 

Benefits

Join our team and enjoy an outstanding benefits package, including:

(Full Time Only) 

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge. 
• Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family. 
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. 
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. 
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

(Part Time) 

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. 
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations. 
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. 

Union:

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).