Business Center Manager

Job Description

Job Description

About Office Evolution

Office Evolution is a leading provider of flexible workspace solutions, with more than 80 locations nationwide. We offer coworking memberships, private offices, virtual office services, and meeting spaces that help entrepreneurs, professionals, and growing businesses thrive.

At Office Evolution, we believe work should be flexible, professional, and community driven. Our team is passionate about delivering exceptional customer experiences while creating an inspiring place for people to connect, collaborate, and grow.

As we continue to expand our Austin Arboretum location, we are seeking an energetic and customer-focused Business Center Manager to join our team. Office Evolution Business Center Managers have a passion for small-medium business and a natural curiosity about the people at the heart of those companies. We love being involved in the success of our clients!

About the Role

A Business Center Manager is a friendly sales, operations and customer service professional who loves working with clients and growing business relationships; they have a creative and operational side to them; they can work independently with little supervision and have a strong commitment to the team and our company vision, including success for our members and clients. They also have a penchant for administrative detail and a strong work ethic.

Success in this role comes from providing prompt and clear replies to sales inquiries, consistent follow-up on prior connections, and need-based assessments to align the right services to help potential clients utilize our space the best way. Proactively anticipating member needs and ensuring our workspace consistently reflects the high standards of the Office Evolution brand.

What You'll Do

Inside Sales and Marketing:

You are part of a team that is responsible for the overall financial performance of the location as follows:

• Manage Sales process from lead reception through member setup, as well as member retention.
• Give office/location tours and show available offices and conference rooms to prospective clients.
• Complete client sign-up process for office space and virtual office services.
• Provide success stories and client updates to the marketing support team for publishing on the website and through social media.
• Maintain accurate records and activities within HubSpot CRM and other systems

Client Relations :

You provide a high level of customer service to our clients while fostering a business networking environment by:

• Greeting clients and their guests in a professional manner and by name when possible.
• Anticipating client needs and responding proactively, as well as responding to client requests and questions promptly.
• Providing thorough orientations for new clients with scheduled follow-up.
• Retaining client business through renewals.
• Occasional troubleshooting tech issues for clients with assistance from our tech support staff.

Location Management and Maintenance :

You are charged with managing/reporting on the centers to ensure we always maintain a professional appearance in all areas of the facility.

• The business centers must always be 100% “business ready” – a professional greeting at the business lobby, tidy meeting rooms, a spotless kitchen, and organized desk.
• Ensure the Community Managers coordinate with Building Management team to address any urgent needs (temperature control, immediate maintenance or cleaning).
• Create an outstanding experience for members, guests, and visitors every day.
• Respond promptly and professionally to inquiries, requests, and concerns.
• Conduct tours for prospective clients and support the sales process through phone, email, and in-person interactions.
• Assist center leadership in achieving occupancy, revenue, and customer satisfaction goals.

What We're Looking For

• You love people and possess a desire to understand our members’ business goals and needs.
• A desire to learn the business, to take personal responsibility for your own success without excuses, a willingness to ask for what you need – and the ability to make things happen.
• Possess strong business/sales acumen with the ability to learn and understand new business solutions.
• Strong interpersonal skills with the ability to generate and maintain positive, effective relationships with clients, prospects, partners, co-workers, and community/professional contacts.
• Ability to communicate and handle issue resolution with patience is critical.
• Highly organized with strong time management and multitasking abilities.
• Exceptional organizational, communication and time management skills.
• Computer skills include but are not limited to MS Office Suite (Word, Excel, Outlook, and PowerPoint), CRM (Hubspot), etc.

Preferred Qualifications

• 2 years’ (minimum) experience in Sales or Business Development roles required. Customer service and executive/sales administration roles also valued experiences.
• Ability to interface with many different client types in an office setting, while juggling multiple priorities.
• Some college preferred but not required.
• Must have professional appearance and attitude, and ability to work independently.

Why Join Office Evolution?

• Be part of a growing, nationally recognized brand.
• Work in a professional, collaborative, and entrepreneurial environment.
• Build meaningful relationships with local business owners and professionals.
• Make a direct impact on member satisfaction, community growth, and business success.
• Join a team that values service, professionalism, and continuous improvement.

Workplace: In-person at office 5 days/week, 8 am - 5 pm.

Location: North Austin, TX

Salary: $55,000 - 60,000 per year, including three weeks of paid vacation / PTO. Quarterly Sales Bonus and Annual Profit Sharing also available upon qualification.

If you enjoy creating exceptional customer experiences, building community, and helping businesses succeed, we'd love to hear from you.

Reference checks and background screening are required for all candidates.

Office Evolution is a leading provider of flexible workspace solutions, with more than 80 locations nationwide. We offer coworking memberships, private offices, virtual office services, and meeting spaces that help entrepreneurs, professionals, and growing businesses thrive.
At Office Evolution, we believe work should be flexible, professional, and community-driven. Our team is passionate about delivering exceptional customer experiences while creating an inspiring place for people to connect, collaborate, and grow.

Company Description

Office Evolution is a leading provider of flexible workspace solutions, with more than 80 locations nationwide. We offer coworking memberships, private offices, virtual office services, and meeting spaces that help entrepreneurs, professionals, and growing businesses thrive.\r\nAt Office Evolution, we believe work should be flexible, professional, and community-driven. Our team is passionate about delivering exceptional customer experiences while creating an inspiring place for people to connect, collaborate, and grow.