Field Service Technician

Field Service TechnicianWith a career at The Home Depot, you can be yourself and also be part of something bigger.Candidates must reside within a 20-mile radius of Greensboro, NC.Schedule: Monday - Friday; 8:00am - 4:30pmPosition Purpose:The Field Service Technician is a skilled technician, adept at performing a full range of equipment repairs and maintaining a variety of industrial equipment found within Home Depot and external customers' retail locations and manufacturing facilities. Examples of equipment that they service may include, but is not limited to, paint shakers, carpet carousels, checkout stands, blind cutting machines, shopping carts, lifts, and more. This technician generally conducts maintenance and repairs in various locations within a reasonable radius of their home.A Field Service Technician is also referred to as a Field Service Professional (FSP).Includes Field Service Professional, Hybrid position (same HRIS Job Code) Basic and Complex repairs; combines MSP & FSP.Key Responsibilities:30% Administrative and Communication - Utilize company technology platform to document all work performed on equipment, including labor and parts Accurately maintain, report and store parts inventory Complete and organize tech stock replenishment into company vehicle Proactively communicate with business partners and leaders regarding customer needs, parts and servicing of equipment to provide excellent customer service Effectively communicate with customers regarding service requested and provided.10% Compliance and Safety - Perform all work and assignments in accordance with proper safety practices Adhere to all THD and Safety rules and regulations Use sound judgment to address and eliminate safety related issues. Comply with company safety, driving and vehicle standards Complete pre and post vehicle inspections60% Repair and Maintenance - Diagnose, repair and perform preventive maintenance on industrial equipment both mechanically and electrically Perform proper inspections and testing of customer equipment aligned with preventive maintenance Be available and accessible by phone and tablet during work schedule in order to provide excellent customer service Perform other responsibilities and duties as requiredDirect Manager/Direct Reports:This Position typically reports to Region Equipment Services ManagerThis Position has 0 Direct ReportsTravel Requirements:Typically requires overnight travel less than 10% of the time.Physical Requirements:Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.Working Conditions:Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.Working conditions are indoors and outdoors including exposure to extreme temperatures, working around fumes, oils and chemicals. Exposure to loud noises, tools and equipment. Periods of prolonged standing or walking.Daily driving in local market/territory.Limited overnight travel in select markets.Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.Must have valid Drivers' License for your employment stateAt least 1 year of experience troubleshooting and repairing equipment and conducting preventive maintenance on industrial and commercial equipmentAbility to read and interpret mechanical, hydraulic, pneumatic, or electrical schematicsVersatile equipment maintenance repair skill setAbility to adhere to OSHA regulations including, but not limited to fall protection, lock-out tag-out proceduresMust reside within 15-20 miles of the target cityDemonstrated ability to collaborate and work effectively with cross-functional teamsGood written and verbal communications skillsBe a self-starter and have the ability to work independently driving customer satisfaction with a passion for equipment maintenanceAbility to consistently and accurately document work performedPreferred Qualifications:Working knowledge of Microsoft Office SuiteAbility to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiencesAbility to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customersExcellent written and verbal communication skills3 years of relevant work experience repairing and maintaining equipmentWorking knowledge of handheld technology (smartphone, laptop, tablet)Ability to sit, stand and drive for extended periods of time. Lift 80 lbs. Climb 15+ ftSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focusMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:No additional educationMinimum Years of Work Experience:1Preferred Years of Work Experience:No additional years of experienceMinimum Leadership Experience:NonePreferred Leadership Experience:NoneCertifications:NoneCompetencies:Action OrientedBeing ResilientManages AmbiguityNimble LearningCollaboratesPlans and AlignsSituational AdaptabilityBalances StakeholdersBuilds NetworksCommunicates EffectivelyCustomer FocusInterpersonal SavvyManages ConflictResourcefulness