Case Manager

Overview We're Hiring: Case Coordinator Location: Cherry Hill Employment Type: Non-exempt Full-Time, Hybrid Reports to: Sr Case Coordinator Hourly Rate: $20.08-$22.97 Responsibilities Manage aspects related to assigned caseload that pertain to access to services, family advocacy, and funding andensure cases are approached in a thoughtful, holistic manner that reflects core values. Schedule and coordinate annual plan meetings and ensure that all care team members are included. Ensure that all documentation for the annual plan is promptly prepared and provided to the appropriate parties. Ensure that the annual plan accurately captures needed services and that funding authorizations are in place. Facilitate eligibility and benefit checks and oversee the process of re‐determining and/or restoring eligibility for benefits and entitlements as needed. Assist with securing funding authorizations for durable medical equipment and adaptive devices. Support the process when individuals transfer services to a new program or service line by ensuring that transfer meetings are held with external care team members' input and that all documentation is in place for no disruption in funding. Maintain accurate contact information for each individual and care team in the electronic database (Salesforce) and enter discharges and transfers. Oversee the electronic files for assigned caseload. Ensure that guardianship and Power of Attorney documentation is on file. Assist families, individuals served and residential care teams with resolving medical insurance issues. For new admissions, attend pre‐admission and admissions meetings to meet the external care team members and learn about the service needs of the individual being admitted. Coordinate the discharge planning process. Prepare the discharge letter and the discharge summary. Maintain a clear understanding of the funding regulations relevant to the caseload. Maintain a working knowledge of all Policies and Procedures relevant to the position. May oversee the recording of and accuracy of attendance for assigned caseload. Provide training to managers and others as needed. Serve as a resource for program managers and directors to resolve unassigned issues that impede access to service, health and overall progression. Qualifications Education & Experience: Bachelor's degree required. Minimum of two (2) years of related experience in case management and family advocacy required. Special Skills: Effective communication (verbal and written) required. Ability to prioritize, multi‐task, manage, adapt, problem‐solve and delegate tasks. Interpersonal and organizational skills required. Basic math skills required. Proficiency in MS Office Word and Excel spreadsheets preferred. Valid driver's license required (current address, no provisional restrictions). Benefits Meaningful Purpose: Make a difference in the lives of others. Personal Growth: Opportunities to learn, build skills, professional development, career advancement, tuition assistance, and loan repayment programs. Outstanding Benefits: Competitive salaries, retirement savings program, generous paid time off, medical and dental insurance, and more. EEO Statement Bancroft is an Equal Opportunity Employer and supports diversity, equity and inclusion in its hiring and employment practices so that every team member can feel a true sense of belonging and maximize their unique potential. Applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law. #J-18808-Ljbffr