Endpoint Intelligence & Automation Engineer

Description

The Role

The Endpoint Intelligence & Automation Engineer is responsible for defining how General Motors measures, understands, and improves the health, performance, and digital experience of end user endpoints across the enterprise.

This role owns the strategy and execution for endpoint telemetry, reporting, and experience insights across computers and endpoint management systems. You will gather and connect data from endpoint platforms, management tooling, support systems, and operational sources to build a clear view of endpoint health, compliance, reliability, and user experience.

You will help establish the guardrails for how endpoint intelligence is collected, interpreted, and communicated — determining what signals matter most, how those signals are correlated, what constitutes a healthy endpoint experience, and how engineering and leadership teams should use that information to make decisions.

This role partners closely with endpoint engineering, platform teams, security, infrastructure, support, and leadership stakeholders to translate endpoint telemetry into actionable reporting, automation, and continuous improvement.

What You’ll Do

Own the endpoint telemetry, reporting, and digital experience insights strategy as part of the broader End User Engineering mission

Gather, normalize, and analyze telemetry from computers, endpoint management platforms, support systems, and related operational data sources

Define and maintain key performance indicators for endpoint health, stability, compliance, performance, and user experience

Build and maintain dashboards, scorecards, and reports for engineers, operational teams, and leadership audiences, with opportunities to leverage AI-assisted reporting and insight generation

Translate telemetry signals into clear recommendations that improve endpoint reliability, supportability, security, and end user experience

Partner with engineering teams to turn endpoint intelligence requirements into scalable data pipelines, automation, and reporting capabilities

Create automated collection, correlation, and reporting processes that reduce manual effort and improve visibility across the environment, including the use of AI to help surface trends and relationships in data

Support root cause analysis by connecting telemetry signals to incidents, degradations, misconfigurations, and service disruptions

Measure the impact of platform changes, OS updates, policy changes, patching, and engineering initiatives using data-driven reporting

Establish reporting standards, data quality practices, and governance for endpoint intelligence and experience measurement

Communicate trends, risks, and improvement opportunities clearly to both technical and non-technical stakeholders

Contribute to roadmap planning by using endpoint data and experience insights to inform priorities and investment decisions

Your Skills & Abilities (Required Qualifications)

Bachelor’s degree in Computer Science, Information Systems, Engineering, Data Analytics, or equivalent experience

6+ years in endpoint engineering, endpoint management, digital experience monitoring, IT operations, analytics, or related infrastructure roles

Strong experience gathering telemetry and operational data from computers, endpoint management systems, and enterprise support platforms

Experience creating comprehensive reports, dashboards, and presentations for engineering teams, operational stakeholders, and leadership audiences

Strong analytical skills with the ability to identify patterns, trends, anomalies, and actionable insights from large or complex data sets

Hands-on experience with enterprise endpoint ecosystems, including Windows, macOS, Linux, and/or VDI in a medium-to-large enterprise environment

Experience with scripting and automation using tools such as PowerShell, Python, SQL, or similar technologies

Demonstrated ability to translate technical data into operational recommendations, executive summaries, and measurable engineering actions

Excellent communication skills and comfort working across engineering, security, infrastructure, operations, and business partners

Solid background in:

Endpoint telemetry collection and data correlation

Reporting, dashboarding, and data visualization practices

Endpoint management platforms and device compliance reporting

Root cause analysis using operational and endpoint experience data

Automation of recurring data collection, reporting, or remediation workflows

Preferred Qualifications

Experience with digital employee experience, endpoint analytics, or experience monitoring platforms

Experience with enterprise reporting and visualization tools such as Power BI, Tableau, or similar platforms

Experience integrating data across endpoint management, asset, service management, monitoring, and support ecosystems

Familiarity with modern endpoint management practices in large-scale enterprise environments

Experience building automation that supports proactive detection, reporting, or remediation of endpoint issues

Understanding of security, compliance, and data governance considerations related to endpoint telemetry

Familiarity with Zero Trust principles and how endpoint health and device posture support access and security decisions

Experience supporting executive reporting, operational reviews, or service performance management

What Success Looks Like

Engineering teams have clear, trusted visibility into the health and digital experience of GM end user endpoints

Leadership has concise, meaningful reporting on endpoint reliability, experience trends, risks, and opportunities

Endpoint issues are identified earlier through telemetry and trend analysis rather than through reactive escalations alone

Manual reporting effort is reduced through automation and repeatable data pipelines

Platform changes and engineering investments are measured consistently with clear outcomes and supporting data

A measurable improvement in endpoint experience: devices are more stable, performance issues are surfaced earlier, and end users experience fewer disruptions

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. 

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us View email address on us.fitly.work or call us at View phone number on us.fitly.work. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.