PTC Servigistics Technical Analyst Lead

Job Title

Must Have Technical/Functional Skills

• Strong development experience using core Java 8+, Java 17 preferred.

• Extensive experience with strong Java backend skills, including Spring Framework and Spring Boot REST Microservices.

• Strong SQL skills with experience in Oracle and MongoDB.

• Experience with messaging systems such as Apache Kafka (highly preferred) and RabbitMQ or other messaging systems preferred.

• Proficiency in ReactJS, including hooks, state management (Redux or Context API), and component lifecycle.

• Solid knowledge of version control systems, especially Git (must), and GitLab (preferred) or equivalent.

• Experience with CI/CD pipelines and build tools, especially GitLab Actions.

• Strong hands-on knowledge of Service Parts Planning and Inventory Management concepts.

• Functional expertise with PTC Servigistics or equivalent service parts planning tools.

• Experience analyzing forecasting, inventory optimization, service level targets, and planning exceptions.

• Ability to analyze planning outputs, parameters, and business rules to identify root causes of issues.

• Experience working with planning tools such as Syncron, Kinaxis, Baxter Planning, or similar is a strong advantage.

• Familiarity with ERP integrations (SAP, Oracle) is preferred.

• Comfortable working in ITIL-based support environments.

• Proven experience in diagnosing and resolving application and database issues, including log analysis and root cause investigation.

• Ability to work independently in a remote environment, coordinating with global teams using collaboration tools.

• Strong analytical mindset to handle complex issues spanning application and database layers.

• Excellent verbal and written communication skills to interact with US clients and internal stakeholders effectively.

• Willingness to work US business hours with occasional adjustments for critical issues or cross-time zone coordination.

Roles & Responsibilities

• Ensure near 100% uptime and peak performance of the SCM application.

• Monitor system health, investigate alerts/incidents, analyze Java application logs, integration points, and Oracle database to resolve issues promptly.

• Handle support tickets, perform deep root cause analysis, and implement permanent fixes or preventive measures.

• Modify and enhance Core Java application code for bug fixes or small feature changes, following version control and release management processes.

• Develop and optimize SQL queries and PL/SQL routines; collaborate with DBAs to improve database performance and maintain data integrity.

• Write and optimize SQL queries for Oracle and MongoDB databases, leveraging Spring JDBC Template and ORM frameworks.

• Integrate and manage messaging systems such as Apache Kafka and RabbitMQ to support reliable asynchronous communication.

• Work closely with offshore teams for deployment, incident hand-offs, and knowledge sharing; participate in overlap meetings.

• Provide clear updates on issue status, RCA findings, and resolutions to technical and business teams.

• Identify and suggest improvements in monitoring, caching, database indexing, and support workflows.

• Maintain detailed documentation of support activities, incident resolutions, and prepare periodic reports on system metrics.

• Adhere to TCS and client compliance standards, ITIL best practices, and data security protocols.

Generic Managerial Skills, If any

• Demonstrate responsibility for application uptime and issue resolution.

• Effectively coordinate with global teams and manage hand-offs in a remote environment.

• Ability to communicate technical details clearly to non-technical stakeholders.

• Experience or willingness to mentor junior team members and lead small initiatives/projects.