Service Shop Foreman

Service Foreman Commercial Truck Dealership Cumberland International Trucks is looking for a driven, hands‑on Service Foreman to lead our shop team and elevate both performance and customer satisfaction. If you’re an experienced diesel professional who enjoys coaching others, solving problems, and delivering top‑tier service, this is your opportunity to step into a key leadership role. You’ll work with a wide range of medium‑ and heavy‑duty trucks (Class 7 & 8), including top brands like Cummins, Eaton, International, and Allison , while serving as the bridge between our technicians and our customers. What You’ll Do Lead, mentor, and develop diesel technicians to deliver efficient, high‑quality repairs Recruit, interview, and onboard skilled technicians who follow OEM standards Assign work, manage workflow, and ensure jobs are completed accurately and on time Act as the link between customers and technicians , ensuring clear communication and expectations Drive shop performance by monitoring productivity, efficiency, and gross profit margins Take ownership of the customer experience—from intake to final delivery Ensure prompt, professional, and friendly service for every customer Maintain strong relationships to support customer retention and repeat business Ensure all work follows warranty guidelines and dealership standards What You Bring 3+ years of experience in the medium/heavy‑duty truck industry Previous leadership, supervisory, or team lead experience preferred Strong knowledge of diesel engines, truck systems, and repair processes Familiarity with OEM guidelines and warranty procedures Excellent communication skills—both with customers and team members Skilled at multitasking and staying organized in a fast‑paced environment Commitment to teamwork, accountability, and continuous improvement Preferred Qualifications ASE and/or OEM certifications Previous dealership experience Working knowledge of Microsoft Office applications Familiarity with International Truck systems and supplier warranty policies Willingness to keep learning and growing through training and development Physical Requirements Ability to lift up to 75 lbs Comfortable bending, lifting, reaching, climbing, and working around heavy equipment Ability to work in varying shop conditions (heat, cold, humidity, etc.) Why Join Cumberland? We provide the tools, support, and environment you need to succeed and grow your career. 8 Paid Holidays Paid Time Off (PTO) Paid Vacation Paid Birthday Off!! 401(k) with Employer Match (Fidelity) $500 Employee Referral Program Medical Insurance Voluntary Vision & Dental Life & AD&D Benefits & Supplemental Life Short-Term & Voluntary Long-Term Disability 24/7/365 Teladoc Access Free & Confidential (EAP) Employee Assistance Program Company Apparel Allowance Team Oriented Culture Supportive Leadership Modern Equipment & Clean Facilities We Promote from Within Development Opportunities At Cumberland, you’re more than a supervisor—you’re a leader who helps shape our team, our culture, and our customer experience. If you’re ready to take the next step in your career, we’d love to meet you. EEOC: Cumberland International Trucks is a drug‑free workplace and an Equal Opportunity Employer. We are committed to cultivating a safe, inclusive environment for all employees. Employment decisions are based solely on qualifications, merit, and business need. #J-18808-Ljbffr