Product Technical Writer

Role Description

We are seeking a skilled, creative, flexible, and change-accepting Product Technical Writer to join our Documentation team. At Make Documentation, our mission is to equip users and partners with the knowledge and resources they need to confidently use our platform, reach their goals, and unlock the full potential of Make’s features.

We’re looking for a candidate who understands the importance of creating help content that resonates with our audience and supports them throughout their journey with Make. With a strong background in technical documentation, an eye for visual creativity, and a passion for learning, you will research, write, revise, and publish content to guide users in automating their work both within the product and through our help centers.

• Research, write, review, revise, and publish technical documentation for the Make Public Help Center and Developer Hub.
• Create clear and comprehensive API documentation to support users in integrating apps with our platform.
• Collaborate with cross-functional teams to identify and address customer documentation needs effectively.
• Investigate platform features and apps, then create user-friendly explanations.
• Ensure high-quality technical content through meticulous attention to detail and visual creativity.
• Anticipate user needs to craft optimal learning experiences.
• Communicate effectively with team members and stakeholders to ensure alignment throughout the content development process.
• Craft microcopy and text for the product interface.
• Regularly assess and improve content based on customer feedback. Proactively suggest new ideas based on feedback and personal insights.
• Develop and maintain style guides and documentation standards to ensure consistency.
• Enhance writing and publishing processes and tools.
• Develop creative and innovative ways to present and interact with technical content. Address content creation challenges by crafting unique solutions. Think outside the box to improve how users receive and engage with information.

Qualifications

• 2+ years of experience in technical documentation, instructional design, or a related field in a product-driven SaaS or tech company.
• Excellent written and verbal English skills, with fluency and a strong command of grammar and vocabulary.
• Experience with writing API documentation, with a solid understanding of industry standards and best practices.
• Ability to research complex topics and explain them to a non-technical audience.
• Flexibility to adapt writing tone and voice based on content needs.
• Exceptional attention to detail and visual creativity.
• Skill in giving and receiving constructive feedback during reviews.
• Ability to conduct effective interviews with subject-matter experts.
• Capability to manage work independently from start to finish with minimal supervision.
• Interest in programming concepts, automation, and computational logic is a plus.
• Experience in setting up and maintaining authoring and publishing tools is advantageous.

Benefits

• RSUs grant in a rapidly growing company raising its value every day.
• Annual bonus.
• Multinational team with 42 nationalities creating the future of automation.
• Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year.
• 3 Company Impact Days per year.
• Notebook/Macbook and 34’’ curved monitor.
• 25 days of vacation, 4 sick days, company day off on 31st December.
• 10 care days to care for your loved ones.
• ‍‍‍ Extra parental vacation (3-6 months).
• RSUs grant for a newborn child.
• ☂️ Life insurance.
• ️ Benefit Plus Cafeteria (incl. MultiSport Card).
• Remote working allowance.
• Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone.
• Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion.
• Flexible working hours + home office.
• Company therapy pets in Prague's office (dog-friendly office).
• Company 3D printer.
• Team buildings, parties, and company events multiple times a year.