Patient Management Coordinator

Patient Management Coordinator Job Number: View phone number on click.appcast.io Location: DMC Rehabilitation Institute of Michigan Job Type: Full-time Shift Type: Days Job Summary Under general supervision, coordinates, performs the work of, and provides leadership for Patient Access Management operations, which includes personnel engaged in scheduling, registration, insurance verification, and financial counseling of patients to the health care facility. Responsibilities Ensures patient registrations conform to eligibility criteria and standards defined by the health care facility, physicians, and third‑party payors. Functions as a lead and resource person for patient registration, unbilled account management, and financial counseling applications. Participates in the selection, scheduling, evaluation, and monitoring of the work of Patient Management staff. Assists management with completing monthly schedules and payroll. Reviews patient accounts for accurate collection of demographic data. Ensures insurance verification and authorizations have been obtained. Confirms insurance coverage and secures necessary authorizations by telephone, computer connection, or mail when required. Resolves complex eligibility or insurance verification problems through contact with patients, family, state, local, or government agencies, other hospital departments, and third‑party payors. Provides continuous education for staff. Conducts training classes and educational in‑services for peer group employees and employees from other health facilities within DMC, as needed. Reviews and monitors resource utilization and recommends appropriate scheduling adjustments. Prepares and distributes up‑to‑date departmental reports to providers and ancillary departments. Monitors completion and accuracy of operational reports and takes corrective action. Coordinates work procedures and protocols with other DMC operating units as required. Coordinates and participates in special projects as assigned. Performs other duties as assigned. Qualifications Associate’s degree or specialty training in a related field. Three to five years of progressively responsible Patient Management experience in scheduling, registration, insurance verification, or a related area. Working knowledge of medical terminology and coding. Benefits Medical, dental, vision, and life insurance. 401(k) retirement savings plan with employer match. Generous paid time off (PTO). Career development and continuing education opportunities. Health savings accounts, healthcare & dependent flexible spending accounts. Employee Assistance Program. Employee discount program. Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long‑term care, elder & childcare, auto & home insurance. EEO Statement Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E‑Verify program. Follow the link below for additional information. E‑Verify: #J-18808-Ljbffr Tenet Healthcare