Member Service Representative

Job Description

Job Description

Benefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement
• 401(k)
• Company parties
• Training & development

Pre-Sale - Member Service Representative

Description: This role pre-sale is to drive brand awareness in the new market through daily marketing distribution, lead generation, sales generation and building relationships with local businesses and local events. This is one of the most important roles because the Member Service Representative and the rest of the pre-sale team is the first impression the community has of Crunch Fitness!

Position Title: Member Service Representative

Reports to: Pre-Sale Director

Schedule: The Pre-Sale is open 7 days a week. The schedule of the Member Service Representative will be based on Pre-Sale needs and will be consistent. Special events and weekend hours may be required to work when needed.

** This position is a long term position that starts in pre-sale and continues once the facility is open

Requirements:
● Proven work experience in Customer Service, Promoter or similar.
● Excellent communication skills.
● An outgoing, friendly personality and desire to meet new people.
● Clean driving record.
● Reliable transportation.
● Strong social media presence on multiple platforms.
● Professional attitude and interest in growth opportunities.
● Proficient in reading and writing.
● Ability to work independently.
● Excellent customer service skills.
● Experience in sales is a plus.
● Interest in fitness is a plus.

Physical Requirements:
● Ability to lift up to 80 lbs.
● Ability to carry up to 40 lbs.

Responsibilities:
● Distribute marketing materials within a 5 mile radius of the club to build excitement and awareness of the new Crunch gym opening.
● Utilizing the teams transportation and your own to will drive business to business to distribute marketing materials, have conversations with prospective members and business owners about all Crunch has to offer, and develop relationships and partnerships in the community.
● Each employee will be held responsible for individual goals regarding lead generation, social media, pictures taken with potential members and in businesses, marketing distributed, and number of businesses visited each day worked.
● With the exception of being inside while marketing business to business, job duties will be performed outside in all types of weather to include business to business efforts, sign holding and waving, working at the tent or trailer table, on-site events, or other duties outlined to support the Pre-Sale.
● Employees must be comfortable working on their own or in a group. The expectation will be determined by the General Manager and Pre-sale director in terms of daily grassroots outreach efforts.
● Employees must dress according to the Crunch uniform policy. This includes looking professional and in their clean, Crunch polo. The Crunch name tag must be worn as well on the right chest at all times. The employee must uphold the highest Crunch brand standards at all times.
● Any other duties assigned by the management team.