IT Support Tech

Overview Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since our first clinic opened in 2001, we’ve built a reputation for excellent outcomes, exceptional patient satisfaction, and a workplace where therapists love to work. About Us Our mission is simple: Provide the best outpatient physical, and occupational therapy. Make therapy enjoyable for patients. Deliver measurable improvements in health and quality of life. We believe that great therapy starts with great people — and we’re committed to giving our team the tools, time, and support they need to succeed. Why You’ll Love Working Here Professional Growth & Mentorship Paid Mentorship with weekly one-on-one mentoring with an experienced PT for your first 3 months. $1,500 per year for continuing education or student loan repayment — your choice. 40 hours of paid CEU time in addition to PTO. Access to 50+ free in-house CEU courses taught by expert clinicians. Option to participate in residency with the entire cost covered by Team Competitive Pay & Benefits LOW COST medical plan option, plus dental & vision coverage. 401(k) match, profit sharing, and generous PTO. Competitive salary with monthly bonus opportunities. Tools That Make a Difference No non-compete agreements A strong Equity & Engagement commitment — every team member’s voice matters. Responsibilities What You\'ll do Diagnose and troubleshoot hardware and software issues in a primarily Windows environment Install, configure and troubleshoot hardware, including desktops, laptops, peripherals, network equipment Install, configure and troubleshoot software packages, including operating systems, desktop software and business applications Provide support for other office equipment, including networked printers Respond to requests for assistance in-person, over the phone, via email, and ticketing system. Manage the processing of these support requests to ensure they are handled in a timely professional manner Administer and troubleshoot our internal phone system Support antivirus and other security tools Coordinate with external vendors for infrastructure maintenance and development Conduct projects as directed by the IT Director Qualifications What We\'re Looking For Excellent customer service skills Experience IT desktop/laptop support Good working knowledge of common office equipment, such as printers, fax machines, and projectors Has a reliable car to drive to our locations all over Atlanta and surrounding areas Travel is unlikely but is possible once or twice per year Quick learner, with effective problem-solving skills, and ability to find solutions to new and complex issues Familiarity with networking technologies, especially Ethernet, WIFI, TCP/IP, DHCP and DNS Detail oriented, organized, and able to keep track of multiple projects and issues independently Experience with Windows 10/11 and Microsoft Office environment Experience working in a team-oriented, collaborative environment Must be committed to Team’s initiative of making DEI a priority - bringing a sense of belonging and empowerment within a diverse workforce Most importantly, be a good and kind person #J-18808-Ljbffr Socket.dev