Supervisory Medical Support Assistant

Allied Health Professional

Major Duties Include:

• Ensure clinic assigned staff are taking appropriate patient actions within ISS (Integrated Scheduling Solutions) (scheduling, check-in, check-out, and no-shows) and in CPRS (clearing/reviewing alerts and signing off on notes entered) daily.
• Ensuring appropriate patient actions are taken within ISS (Integrated Scheduling Solutions) and/or EPS (External Provider Scheduling) (scheduling, check-in, check-out, and no-shows) and in CPRS (clearing/reviewing alerts and signing off on notes entered) daily.
• Ensuring that consults greater than 90 days have proper documentation for additional scheduling attempts or dispositioning directed by the provider.
• Responsible for tracking and management of Consults and Return to Clinic orders for clinics assigned. f. Responsible for providing feedback to providers when additional information for scheduling is required.
• Extracting medical information from electronic records only when requested by Providers, Social Workers, Nurses, and Supervisors for patient education purposes while maintaining HIPPA standards.
• Ensure clinic assigned staff is appropriately maintaining the delinquent recall list, verify and update patient demographics.
• Ensure clinic assigned staff utilize the insurance capture buffer and review the ICB exception list via ICB Web and appropriately utilize Vet Link for clinics assigned throughout the day.
• Receiving/directing both patients and visitors, in person and by telephone (ACD), answering routine inquiries, and making appropriate referral of questions concerning patients' care.
• Coordinate patient transportation and/or travel concerns with the Veterans Transportation Service and Bene-Travel staff.
• Provides information of medical center policies and procedures appropriately to subordinate employees.
• Ensures that front-line staff effectively establish a positive perception of the quality of healthcare services at VACHCS through tactful and diplomatic communication.
• Provide the full range of administrative and supervisory duties including assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
• Ensures that patient safety standards are met by subordinate staff using the correct Veterans Affairs identification of all patients using two forms of identification.
• Collaborate, communicate, and demonstrate customer service and interpersonal skills with all professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• Delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.
• Provide initial orientation and retraining when necessary to both new and current employees while utilizing a competency checklist.
• All other duties as assigned

Work Schedule: Monday - Friday; 8:00am-4:30pm

Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized

Permanent Change of Station (Relocation Assistance): Not authorized

Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not available

Virtual: This is not a virtual position.

Functional Statement #: 61743F

Permanent Change of Station (PCS): Not authorized