Assistant General Manager

Assistant General Manager

The salaried Assistant General Manager is responsible for supporting the General Manager in the implementation and procedures at the property

PRIMARY DUTIES & RESPONSIBILITIES:

This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and is not intended to be all-inclusive.

Service Mindset: Smile and greet guests promptly when they enter the lobby, answer questions regarding property and local amenities

Positive Guest Experience: Assist guests with requests and problems related to their stay at the property

Support Clean Team and Welcome Team: May perform duties from other property positions as needed or at the direction of the General Manager in order to maintain proper operations of the property

Quality Adherence: Provide a great guest experience as outlined in the Customer Service Manual including:

Process guest registration, computing and collecting payments, verification of credit card transactions

Transmit and receive messages via telephone and fax machine

Read and run various reports

Make and confirm guest reservations as well as maintain records of assigned and available rooms

Sort and rack incoming messages and mail

Maintain appearance of front lobby

Safeguard all IPI Assets: Adhere to and comply with all company policies, practices, procedures and guidelines as outlined in the Safety and Security Manual

Other duties: as assigned by General Manager, Area Manager and/or other management which may include cross functional job duties