Customer Delight Specialist

Responsibilities Act as the first point of contact for many of our customers online; fostering meaningful connections across various communication platforms (e.g., ticketing platform, social media, website chat, email, SMS, etc.). Provide thoughtful, personalized, helpful, and informative communications to customers inquiring about product ingredients and availability, store locations and distribution, and general questions about Siete. Maintain a deep understanding of Siete products. Work with cross‑functional teams to understand customers by collecting and organizing customer insights, identifying and monitoring trends, and providing additional support as needed. Collaborate within a growing and multi‑faced team on shared departmental and company goals. Work with the Siete fulfillment team to ensure delightful, timely, and accurate shipments. Use your top‑notch organizational skills to handle and prioritize your daily workflow. Model the Siete “do everything with love” approach to the customer experience. Develop and maintain a deep understanding of customer needs and experiences. Embody the Siete “Juntos es Mejor” culture. Require occasional, holiday, evening, and weekend availability. Qualifications 2+ years of previous customer service or equivalent experience is preferred. Experience in the CPG industry or equivalent related experience is a plus. Experience in customer service ticketing systems and social media platforms is a plus. Proficiency in both written and verbal Spanish is a strong plus. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity #J-18808-Ljbffr Sietefoods 2