Senior Account Manager

Job Title

Job Description

Major Duties

1. Coordinates account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships.

2. Develops and maintains working knowledge of governing documents and account agreements.

3. Receives service requests from clients and partners, and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions.

4. Coordinates resolution of client issues; informs client of steps taken to resolve requests or problems.

5. Oversees development of appropriate action plans for client servicing events and ensures execution and follow-up; communicates with clients regularly to inform them of account set-up or status, document requests, or other information.

6. Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set-ups.

7. Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.

8. Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools.

9. Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with business development and client presentations.

Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.

10. Able to serve as a key subject-matter expert and mentor to other more junior-level employees.

11. May manage daily operational activities and supervise day-to-day work of junior-level employees (but not a formal management role).

12. More technically sound in area of expertise and has broader knowledge of other areas.

13. Delivers a work product that requires less revision.

14. Able to facilitate discussions and reach decisions.

Knowledge

Excellent oral and written communication skills are required. In-depth functional/industry knowledge of personal trust, estate, guardian and advisory services and products, usually acquired through related work experience, is required. Knowledge of internal bank trust functions is required. Analytical, problem solving, and organizational skills are required. Highly flexible and adaptable to change. Technical skills/systems knowledge (e.g. Peoplesoft) is required.

Experience

A college or university degree and/or relevant proven work experience is preferred. 5-7 years' experience in financial servicing or related experience/credentials preferred.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at View email address on click.appcast.io, or alternatively you can discuss your individual requirements with the recruiter you are working with.