Human Services Program Manager

Salary : $130,708.80 - $158,875.92 Annually Location : Sacramento, CA Job Type: Permanent Full-Time Job Number: 28063-B Department: County Wide Opening Date: 08/25/2026 Closing Date: 9/22/2026 5:00 PM Pacific The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 9/8/26, 9/22/26 (final) Under direction, the Human Services Program Manager plans, coordinates and manages the work of a major human services program; or, in a staff capacity, recommends policies and procedures for implementation of legislative recommendations; and performs related duties as assigned. Examples of Knowledge and Abilities Knowledge of All Options Principles and practices of program and personnel administration in the relevant field of human services. Principles of management, including planning, organizing, staffing, and directing and controlling a large staff. Principles and practices of employee supervisions and staff development. Laws, rules and regulation governing the assigned program area. Available public and private community resources. Social, political and economic issues influencing program administration. Basic budget development and administration Grant development and administration. Knowledge of automated information processing systems and data bases may be required. Social Work Management Option Social and psychiatric casework objectives, principles and methods Ethical principals related to social casework. Research and analysis methods used in studies involving social services The psychodynamics of normal and abnormal behavior Dynamics of abuse and neglect Child development, the aging process, parenting skills, adolescence, substance abuse, family dynamics, death and dying, and crisis intervention. Ability to Plan, organize and manage assigned human services program(s) Select, motivate and evaluate staff and provide for their training and professional development Recognize operational problems and implement effective resolutions Analyze complex regulatory and administrative problems, evaluate alternatives and adopt effective courses of action Prepare clear and concise records, reports, correspondence and other written materials Exercise sound, independent judgment within policy guidelines Establish and maintain effective working relationships with those encountered in the course of the work Employment Qualifications Minimum Qualifications Any combination of education, training and experience likely to provide the required Knowledge and Abilities for these classes as describe above. Typical ways include: Possession of a Bachelor\'s degree from an accredited college or university in a management field such as public administration, business or health services administration; or in a relevant human services field such as social work, psychology, public health, health sciences, sociology; or in a relevant health field such as life or physical sciences. For some positions, a Master\'s degree may be preferred. Additional qualifying experience may substitute for degree on a year-for-year basis. And Two (2) years of supervisory experience in health care, mental health, financial assistance, community or social services work. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click or speak to someone in our office before the cut-off date listed in this notice. Special Requirement The incumbent of the position designated as the County Veterans Service Officer must be an honorably discharged veteran and must meet any other state requirements for a Veterans Service Officer (California Code of Regulation, Title 12, and any other applicable laws and regulations in effect at the time of appointment) License Requirements: Certain positions may require possession of a valid California driver\'s license and /or a Child Care Center Supervisory Permit. Note: Failure to obtain and/or maintain such required license(s) may be cause for disciplinary action in accordance with Civil Service Commission rules. Probationary Period The probationary period for this classification is twelve (12) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone View phone number on click.appcast.io; 7-1-1 California Relay Service Email View email address on click.appcast.io Inter-Office Mail Code: 09-4667 Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant\'s computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant\'s computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate\'s experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate\'s application and/or attachments will not be reviewed, therefore, a candidate\'s responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate\'s education, training and experience. The candidate\'s application or other materials will not be included in this examination. Therefore, the candidate\'s responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ\'s) For information regarding County jobs: Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change. We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at or View phone number on click.appcast.io, CA Relay 711. For more information, visit: EMPLOYEE BENEFITS At Sacramento County, we strive to provide benefit programs designed to meet our employees\' current and future needs and help them as they balance their careers and personal life. County of Sacramento employees have a variety of benefits available. These benefits include: Dental Insurance Vision Benefits Employee Assistance Program (EAP) Flexible Spending Account (FSA) Health Insurance Health Savings Account (HSA) Life Insurance Critical Illness Retiree Health Savings Plan (RHSP) Deferred Compensation More information can be found on the TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized by the Board of Supervisors. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. TUITION REIMBURSEMENT: Regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies may be eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: The County\'s defined-benefit pension plan is provided by the County Employees\' Retirement Law of 1937 and is managed by the Sacramento County Employees\' Retirement System (SCERS) Board of Retirement. For more information, visit the SCERS website, DENTAL INSURANCE: For more information, visit the LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. For more information, visit the DEFERRED COMPENSATION: A deferred compensation program is available through the County 457(b) Deferred Compensation Plan. For more information, visit the EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse More information can be found on the WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA\'s). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS\' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers\' Compensation laws of California. FOR MORE INFORMATION, PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS: VETERAN\'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran\'s score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran\'s name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran\'s preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran\'s preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran\'s status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE JOB ANNOUNCEMENT): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. 01 The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score. All experience, education, and/or training used to answer the supplemental questions must be included on your application. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as \'See Resume\' as a response will not be scored. By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge. I have read and understood the above instructions. 02 The minimum qualifications for this position include any combination of education, training and experience likely to provide the required Knowledge and Abilities for this class as described in the job announcement. Typical ways include: Possession of a Bachelor\'s degree from an accredited college or university in management field such as public administration, business or health services administration; or in a relevant human services field such as social work, psychology, public health, health sciences, sociology; or in a relevant health field such as life or physical sciences. For some positions, a Master\'s degree may be preferred. Additional qualifying experience may substitute for degree on a year-for-year basis; AND Two (2) years of supervisory experience in health care, mental health, financial assistance, community or social services work. Select the one box that best describes how you meet the minimum qualifications for the position. I possess the required education and/or experience as detailed above. I do not meet the minimum qualifications for this position. 03 NOTE: If you meet the minimum qualifications (via the information you provided on your application and requested documentation), your exam score (based on your supplemental questionnaire responses) places you within the reachable ranks on the resulting eligible list and you are invited to interview; you will be asked to expand on, clarify, and/or provide examples to support the selections you made on this exam (supplemental questionnaire). I have read and understood the above information. 04 Select the one box that best describes your education from an accredited college or university. None. I have completed units leading toward a degree in a management field such as public administration, business administration, or health services administration; or in a related human service field such as social work, psychology, public health, health sciences, sociology, or a closely related health field such as life sciences or physical sciences. I possess an Associate\'s degree in a management field such as public administration, business administration, or health services administration; or in a related human service field such as social work, psychology, public health, health sciences, sociology, or a closely related health field such as life sciences or physical sciences. I possess a Bachelor\'s degree in a management field such as public administration, business administration, or health services administration; or in a related human service field such as social work, psychology, public health, health sciences, sociology, or a closely related health field such as life sciences or physical sciences. I possess a Master\'s degree in a management field such as public administration, business administration, or health services administration; or in a related human service field such as social work, psychology, public health, health sciences, sociology, or a closely related health field such as life sciences or physical sciences. I possess a Doctorate in Philosophy in a management field such as public administration, business administration, or health services administration; or in a related human service field such as social work, psychology, public health, health sciences, sociology, or a closely related health field such as life sciences or physical sciences. 05 List your degree earned, and major(s)/field(s) of study. If you do not possess a degree but have units earned in one or more of the fields listed above, list the name of the courses. You must provide a copy of your degree and/or transcripts with this application unless you marked "None". If you marked, "None" type "N/A". Please click or speak to someone in our office before the cut-off date listed in this notice if you have questions. 06 Select all the boxes for which you have two (2) or more years of paid supervisory or higher experience in the listed fields. If you do not have two or more years\' supervisory experience in any of the listed fields, select none. Health (e.g. Primary Health) services Behavioral health Senior services, Adult services Child welfare services Public assistance services Veterans\' services Homeless services Victim advocacy services Strategic planning, data analytics, and program policy Administrative and finance (e.g. managing human services program administration, fiscal operations, and contracts) None 07 Based on your selection in the previous question, list the paid supervisory level or higher work experience that qualifies you for the Human Services Program Manager position. For all experience listed, provide the following: Employer Dates of employment Position title Position level (i.e. management, supervisory, etc.) Primary duties and responsibilities, to include experience selections from prior questions If you have no qualifying experience, type none. 08 Select all the boxes that describe individuals or entities with which you have paid experience collaborating, consulting, or otherwise working with. Other County programs, divisions and/or departments Outside agencies Public and/or private organizations Customers from diverse backgrounds, including individuals with varying mental health needs and socioeconomic circumstances Unions, employee advocacy groups and/or labor organizations None 09 Select all the boxes for which you have obtained experience in the field of health care, mental health, financial assistance, community or social services work. If you have no such experience, select None. Chairing or leading a committee or project. Reviewing and interpreting legislation and regulations to ensure compliance. Providing public testimony and/or presenting to advocacy groups, public forums, legislative committees, etc. Representing the division/agency internally and externally with governmental agencies, public and private organizations, and community groups. Coordinating services with various public and private agencies. None. 10 Select all the boxes that best describe the supervisory level or higher duties you have experience performing in the field of health care, mental health, financial assistance, community or social services work. Identifying training needs and assisting in the planning and operation of in-service training programs. Conducting staff meetings. Interpreting and explaining policies and procedures to staff. Consulting with and advising subordinate staff on specific cases or operational problems. Reviewing, analyzing, and interpreting federal, state, and local legislation and regulations. Conferring with staff regarding policies, procedures, service delivery, and operational issues. Developing and/or drafting policies and procedures for implementation. Identifying and resolving operational problems. Preparing grant applications. Directing grant funded programs. Developing and managing contracts and assuring compliance with grant and contract terms. Assisting in the development of a program budget. Monitoring and administering a program budget. Preparing clear and concise records, reports, correspondence and other written materials. None of the above. 11 Select all the boxes for which you have paid supervisory level or higher experience over staff in the field of health care, mental health, financial assistance, community or social services work. If you have no relevant experience, select None. Mentoring, coaching, and/or developing workforce. Preparing and delivering performance evaluations. Providing direction to staff. Recommending and/or implementing staff discipline. Addressing staff grievances as dictated via labor contract agreements. Resolving personnel conflicts. Interviewing, hiring, and selecting new staff. None. 12 Based on your responses in question #9 and 10, list all paid employment experience in the field of health care, mental health, financial assistance, community or social services work. For all experience listed, provide the following: Employer Dates of employment Position title Position level (i.e. management, supervisory, etc.) If you have no qualifying experience, type none. 13 The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment must pass a drug test administered by the County and at no cost to the applicant. I understand, if offered conditional employment, I will be subject to a drug test administered by the County as described in Sacramento County Personnel Ordinance Section 2.78.030 Yes No 14 Select the one box that best describes whether you have attended a career fair and/or job event where you have interacted with representatives from Sacramento County. Attended in the last one (1) - three (3) months Attended in the last four (4) - six (6) months Attended in the last seven (7) months - one (1) year Attended an event more than one (1) year ago Have attended a career fair and/or job event but did not interact with Sacramento County representatives Have not attended a career fair and/or job event 15 List the following for the career fair and/or job event you attended: Name of event Location of event Month and year of event If you have not attended an event where you interacted with representatives from Sacramento County, please type "None". Required Question