Sales Advisor

Sales Advisor

At The Mather, we believe luxury senior living is defined by personalized experiences, meaningful connections, wellness, and unparalleled hospitality. As a Sales Advisor, you will serve as a trusted sales advisor and relationship-builder, guiding prospective residents through a highly personalized decision-making journey while introducing them to a luxury lifestyle focused on wellness, lifelong learning, engagement, and exceptional service. Through thoughtful conversations, you will help prospective residents envision the possibilities of life at The Mather while creating a seamless, high-touch experience tailored to their individual goals, interests, and aspirations.

In this relationship-driven role, you will respond to inquiries with warmth and professionalism, cultivate lasting relationships with prospects and depositors, maintain detailed and accurate information within our CRM system, and collaborate closely with cross-functional teams to support a seamless sales and move-in experience. Success in this position requires the ability to build trust, deliver luxury-level service, manage multiple relationships with exceptional attention to detail, and consistently create experiences that reflect Mather's mission, values, and commitment to excellence.

The ideal candidate is an experienced luxury senior living sales professional with a strong understanding of the Life Plan Community sales process, including relationship cultivation, depositor engagement, and move-in coordination. They are passionate about creating personalized experiences, possess exceptional communication and relationship-building skills, and excel at guiding prospective residents through a thoughtful and often complex decision-making process. The successful candidate builds trust that reflects Mather's commitment to wellness, hospitality, and exceptional service.

This is a full-time, hourly, 100% on-site position at The Mather Evanston.

Essential Functions

• Initiate contact with and respond to assigned prospect inquiries in a timely and appropriate manner as defined in sales training and goals, consistently delivering a 'Mather experience' for each customer.
• Maintain current, complete and accurate data in the CRM lead management system following established program procedures.
• Act as a liaison between prospects/depositors and Mather team members involved in the sales and residency approval process.
• Establish strong prospect and depositor relationships.
• Coordinate duties as requested by Director of Sales.
• Establish and maintain productive working relationships with managers and team members.
• Distribute and collect depositor applications in an accurate and timely manner, forwarding to the appropriate team to assure a timely review and approval/move-in process.
• Identifies areas for improvement, proposes possible solutions, and participates in data collection and process changes as part of the Quality Assurance Process Improvement process.

Qualifications and Skills

Required:

• Sales experience in a service-related industry.
• Strong computer skills.
• Ability to maintain a thorough and comprehensive knowledge of the sales process, services and policies.
• Flexible, self-motivated and professional demeanor.
• Excellent written & oral communication

Preferred:

• College degree or equivalent.
• Experience working with older adults

Hourly Pay Range $42 - $45 USD

Benefits

Mather offers a competitive benefits package. Team members are eligible for:

• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an "earn-as-you-go" plan that rolls over year to year, offering long- and short-term flexibility.
• A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

• Medical, dental, and vision plans
• Paid Parental Leave
• Adoption Assistance Reimbursement
• Tuition reimbursement for continuing education
• Extended illness benefits
• Employee wellness programs
• Short- and long-term disability insurance
• Life insurance - free to all team members

About The Mather:

The Mather is a Life Plan Community for those age 62 and better located in Evanston, Illinois, close to the charming downtown district and an abundance of public transportation. The Mather includes 240 independent living apartment homes, as well as assisted living, memory care, long-term care, and rehabilitation services, along with multiple restaurants, a fitness center, art studio, gardens, and more.

The Mather is located at 425 Davis Street in Evanston.

About Mather:

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well, we create programs, places, and residences for today's young-at-heart older adults. Mather has received a national certification as a Great Place to Work, and has been selected as a Nation's Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.