Medical Assistant

Job Description

Job Description

Job Title: Medical Assistant

Job Description

This role provides hands-on medical and administrative support in a clinic setting, including patient follow-ups, data entry, and coordination of care. The medical assistant contributes to a positive patient experience by managing inbound calls, scheduling appointments, ordering labs, and documenting accurately in the electronic medical record system.

Responsibilities

• Perform patient follow-ups to ensure continuity of care and address ongoing needs.
• Update patient records accurately through data entry, including visit notes, lab orders, and results.
• Answer inbound phone calls in a professional and courteous manner, addressing patient questions and routing calls appropriately.
• Schedule and manage patient appointments and follow-up visits in the electronic medical record system.
• Order laboratory tests as directed and ensure orders are entered correctly into the system.
• Relay lab results to patients and providers in a timely and accurate manner, following clinic protocols.
• Provide clinical support to providers and staff, assisting with routine medical assistant duties as needed.
• Utilize the Athena EMR system to document encounters, update charts, and manage patient information.
• Support front desk operations, including patient check-in, check-out, and insurance-related tasks as needed.
• Maintain a high level of customer service by communicating clearly, showing empathy, and supporting patients throughout their visit.
• Apply medical terminology and knowledge of healthcare processes to ensure accurate documentation and patient communication.
• Collaborate with clinical and administrative team members to support efficient clinic operations.

Essential Skills

• At least 1 year of experience in medical assisting or a closely related clinical support role.
• Medical assisting diploma or certification, or 1+ years of medical assistant experience preferred.
• High school diploma.
• Experience working in a medical or healthcare environment.
• Proficiency with electronic medical records, specifically Athena EMR.
• Knowledge of medical terminology and healthcare documentation standards.
• Experience with medical records management and electronic health records.
• Ability to schedule appointments and manage follow-ups accurately.
• Skill in ordering labs and documenting lab orders and results.
• Experience answering and managing inbound phone calls in a clinical or healthcare setting.
• Strong patient care and clinical support skills.
• Customer service skills with a focus on patient satisfaction.
• Basic Life Support (BLS) knowledge or experience.
• Familiarity with insurance-related processes in a medical setting.

Additional Skills & Qualifications

• Registered Medical Assistant (RMA) or similar credential is a plus.
• Experience working at a clinic front desk, including check-in and check-out.
• Experience in healthcare customer service and patient-facing roles.
• Comfort working with electronic health record systems and other clinical software.
• Strong communication skills and ability to work collaboratively with a multidisciplinary team.
• Attention to detail and accuracy in data entry and documentation.
• Ability to manage multiple tasks in a fast-paced clinical environment.

Work Environment

This position is based onsite at a clinic and operates in a patient-facing, fast-paced healthcare environment. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role involves extensive use of electronic medical records, particularly Athena EMR, and regular interaction with patients, providers, and administrative staff. Team members benefit from a comprehensive benefits package including medical, dental, vision, 401(k), and holiday pay. Upon conversion to a permanent role, employees receive nine paid holidays and 15 days of paid time off, with opportunities for performance-based pay raises. Outstanding performance may be recognized with PTO tokens, each worth one hour of PTO that can be used at any time and accumulated without limit. The clinic fosters a supportive and appreciative culture, frequently organizing lunches, dinners, and employee events to celebrate and engage the team.

This is a Contract to Hire position based out of Orlando, FL.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Orlando,FL.

This position is anticipated to close on Jun 25, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.