Boutique Director, Palo Alto

About the role We are looking for a Boutique Director who will be the ultimate leader and brand ambassador of the Boutique. They will have an influential part in building and developing an exceptional team that consistently provides superior client service and ensuring that the boutique exceeds defined performance targets. The Boutique Director should be passionate about creating a client service‑oriented environment and coaching and mentoring diverse leaders. What impact you can create at CHANEL Coach and always inspire boutique staff to deliver an elevated client experience for all clients Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork Act as leader of leaders, actively developing boutique leadership and empowering the team to manage their direct reports and assigned business responsibilities Develop and achieve business goals, partnering with boutique team and Home Office to devise creative and strategic solutions to increase sales Lead the team with agility and resilience, continuously improving based on key performance indicators and lessons learned Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high‑profile businesses, as well as social and seasonal events You are energized by The history and heritage of The House of CHANEL People leadership and development Fostering a meaningful client experience centered around inclusion and connection Building collaborative partnerships and relationships Being comfortable in the middle of complexity and ambiguity Multi‑tasking within projects in a dynamic, fast‑paced environment Creativity and innovation by testing, learning, and taking new risk What you will bring to the team Ability to thrive in a team environment and work collaboratively Understanding of, and passion for client experience Excellent communication skills Foreign language skills are preferred but not required Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives Curiosity and desire to learn and grow professionally within the world of CHANEL Position Logistics Minimum 7 years of related experience Bachelor’s degree (preferred) Ability to lift 15 lbs. Flexible schedule with the ability to work late nights, weekends, and some holidays Boutique Management: Requires in‑store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results What skills you will learn Exposure to multiple boutique business functions and categories Growth in additional business and functional areas of the retail business Opportunity to collaborate and succeed as a team with colleagues and cross‑functionally Compensation The anticipated base salary range for this position is $134,000 through $160,000. Base salary is one component of the total compensation for this position. Other forms of variable pay may/will be offered for this position. Other components may/will include bonus potential, benefits, and/or perks. Benefits and Perks Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund Family and care‑giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership) Generous paid time off policies to include vacation, holiday, sick and volunteer days 401(k) and other incentives Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking #J-18808-Ljbffr SupportFinity™