Customer Service Representative

Customer Service Representative

Sonepar is an independent family-owned group and a world leader in the distribution of electrical equipment, solutions and related services to the trade. In 2024, Sonepar generated a turnover of 32.5 billion. With a presence in 40 countries and an extensive network of retail outlets, the Group is undertaking an ambitious transformation to make life easier for its customers by offering them an omnichannel experience and a range of sustainable solutions for the industrial, construction and energy sectors.

Title: Customer Service Representative (CSR)

Reports to: CSR Supervisor, Operations Manager or Service Center Manager

Customers served: External -- Customers, vendors, manufacturers' representatives, and other suppliers. Internal Summit's warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager

Role Summary: The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service. Thoroughly understand all product capabilities, features, and benefits as well as Summit's market conditions, product warranties and services. Develop new and existing customer relationships by providing Summit solutions and products to meet the customers' needs. Assist customers over the phone or via internet with orders, quotations, and product questions. Negotiate profitable pricing with both customers and suppliers. Proactively follow up on customer orders, challenges, and needs. Resolve customer concerns and issues as efficiently and effectively as possible. Assist counter and warehouse associates as needed.

Essential Qualifications and Experience:

• Excellent interpersonal and communication skills, both oral and written
• Time management ability to organize and manage multiple priorities and meet deadlines
• Flexibility ability to effectively adapt to change
• High school diploma or GED

Beneficial Skills and Experience:

• Ability to perform duties with minimal supervision
• Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors' Education Program (EPEC)
• 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment
• Physical Challenges: Consistent sitting for hours at a time. Consistent use of keyboard and mouse. Must be able to lift 5 pounds on a regular and consistent basis. Ability to climb stairs on occasion. Majority of job is located inside office during regular office hours of operation.

Direct Reports: No direct reports

FLSA Status : Non-exempt hourly

We encourage you to apply even if your experience doesn't align perfectly with the job description. At Sonepar, we value your skills, your passion and if your career journey has had remarkable twists and turns, it only adds to your unique story. We ensure we create an inclusive environment where everyone feels welcomed and valued for their uniqueness. Regardless of physical abilities, gender, sexual orientation, academic backgrounds or other diversity dimensions, every position at Sonepar is open to individuals who share our core values and engagements.