Complaint Investigations Tech

Title: Complaint Investigations Tech Location: Alameda, CA (100% Onsite) Duration: 6 Months (Possibility of Extension) Pay Range: $28/hr to $31/hr (On W2) Shift Time: 1:30pm to 10:00pm We are looking for a Complaint Investigations Tech to join one of our Fortune 500 clients. Top 3 Skills Proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English. Good documentation skills are a must. Ability to focus while performing repetitive and routine investigations is a must. Job Responsibilities Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors. The Technician will document complaint investigations in the Complaint Handling System. The Technician will also use troubleshooting equipment like multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation. Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity. Education Minimum education required is H.S. Diploma or equivalent (such as GED) with technical experience. Recent college graduates with a Bachelor’s degree are an ideal fit for this entry level position. Ability to follow written work instructions of SOP’s is required. Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job. Ability to work in a team setting is a plus. Great fit for workers with Inspection and Quality experience. Preferred Skills Experience in Medical Device / Biotech Industry with a Technical Background is preferred. Knowledge of Electronic Troubleshooting is preferred. We are looking for the candidate who are eligible to work with any employers without sponsorship. #J-18808-Ljbffr