Radiology Reading Room Assistant, Radiology, Fulltime, First Shift

Radiology Support Specialist

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Facilitate and enhance the working environment for the Radiologists by improving workflow to increase efficiency and productivity. Provide primary phone support and take appropriate action to facilitate requests from referring physicians and healthcare providers in an accurate and timely manner. Enhance patient safety and flow by assisting the Radiologist in managing patient information and priorities.

We are looking for enthusiastic, customer service oriented people with a radiology background or other healthcare experience. Knowledge of healthcare terminology preferred. This is a fast paced environment and will require multi-tasking capabilities. This is a full-time position with hours that will vary, 8 hours per day with shifts from 7:30 am until 5:00 pm.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries.

Responsibilities

General Clinical Assistance: Enhance patient safety and flow by assisting the Radiologist in managing patient information and priority. Provide assistance and services to Radiologists and Radiology customers, both internal and external, to enhance production and workflow.

General Administrative Desk Duties: Provide primary phone support and take appropriate action to facilitate the request. Accurately relay patient imaging report information to appropriate customers Contact outside representatives to request information or assistance in resolving problems.

Evaluation: Facilitate outside study reads by appropriately uploading studies to PACS and completing the order process. Effectively communicate and document critical test results to referring physicians and healthcare providers in an accurate and timely manner. Follow PHI and HIPPA organizational policies and guidelines.

Teamwork: Participates cooperatively within the team to efficiently fulfill the goals and responsibilities of the department. Working with the team to achieve patient and team goals. Maintain/manage strong working relationships with clients, colleagues, and other key stakeholders.

Patient/Family Satisfaction: Provide support for all aspects of customer service for the Radiology Department. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Engages in population appropriate communication.

Other Duties Other job duties as assigned

Qualifications

Minimum Required: High School Diploma or GED. Preferred: Associate's Degree.

LICENSE & CERTIFICATION: None.

Minimum Required: 3 - 5 Years equivalent experience - Clinical experience or experience in Radiology. Department Experience in EPIC and PACS systems.

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