Guest Services Manager

Guest Services Manager
Salary up to $65,000 base


We are partnering with a well known organization to find their next Guest Services Manager who will play a key role in creating memorable guest experiences and supporting daily front-of-house operations. This opportunity is ideal for a hospitality leader who enjoys developing teams, building guest relationships, and delivering elevated service in a fast-paced environment. This role is fully onsite in Nashville, TN.
Reasons to Work Here as the Guest Services Manager:

• Comprehensive health, dental, and vision benefits
• Generous paid time off
• Access to ongoing training, leadership development, and professional growth resources
• Employee hotel and travel discounts

Responsibilities of the Guest Services Manager:

• Inspire and guide guest-facing team members to deliver exceptional hospitality from arrival through departure
• Act as a key resource for guest concerns, ensuring prompt resolution and creating positive outcomes
• Collaborate with operational departments to ensure a consistent and seamless customer experience
• Coach, support, and develop team members to strengthen service delivery and performance
• Assist with day-to-day operational oversight, staffing support, and service execution

Qualifications of the Guest Services Manager:

• Background in hospitality, customer experience, hotel operations, or a related service-focused environment
• Prior leadership experience with a proven ability to motivate and develop teams
• Solutions-oriented mindset with the ability to remain composed in high-pressure situations
• Familiarity with hospitality technology platforms and guest service best practices is preferred
• Bachelor's degree or equivalent professional experience is a plus

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