Manager, Hardware Sustaining Engineering

Manager, Hardware Sustaining Engineering Location: Onsite (primarily work from an HPE office). Responsibilities Provide direct and ongoing leadership for a team of 4-6 hardware sustaining engineers. Coach and mentor team members for high performance and career growth. Manage multiple concurrent failure analysis and design change projects; manage priorities, allocate resources, track progress and drive to closure on schedule. Engage with customers and support teams to review, investigate and resolve customer escalations related to HPE networking hardware. Author RCCA and other hardware quality related reports. Present on RCCA and other HW Quality topics to customers and HPE stakeholders; drive proactive quality improvement in new products and NPI processes through closed-loop corrective actions and feedback into design teams. Collaborate with Supply Chain and Component Engineering to address component EOL replacement, second source, and value engineering priorities; collaborate with Manufacturing, CM and ODM teams to resolve critical issues seen in manufacturing and ensure production hardware quality. Track team performance through regular engagement, one-on-ones and OKRs. Minimum Qualifications Bachelor's degree in Electrical Engineering, Computer Science or equivalent. 3+ years experience in a hardware design or failure analysis role, including leading and managing a hardware engineering team. Skilled in coaching, team building and supporting career growth of team members. Experience in high-speed digital hardware design, test and debugging. Expertise in hardware quality, failure analysis, root‑cause/corrective action (RCCA). Demonstrated success in managing multiple concurrent programs and priorities and delivering results on schedule. Ability to interact and collaborate effectively with cross-functional teams across multiple geographies. Excellent verbal and written communication skills and experience communicating with executive leadership and major customers. Preferred Qualifications Master’s Degree in Electrical Engineering, Computer Science or equivalent. 5+ years in a manager role with direct reports. Strong customer focus, acting as voice of customer in driving HW quality, reliability and serviceability goals. Familiar with schematic and FPGA design, PCB layout, and manufacturing processes flow. Experience working with CM and ODM partners across the world to investigate and remediate HW quality issues. Skilled at compiling and analyzing data, working with quality metrics, dashboards (Tableau) and OKRs. Familiarity with networking hardware components, interfaces, and systems. Ability to review system-level test plans and test results and distill down to hardware specifics. Experience with product-lifecycle change management tools such as Agile PLM. Benefits and Compensation Health & Wellbeing benefits to support physical, financial and emotional wellbeing. Personal & Professional Development programs to advance careers. Unconditional Inclusion and flexible work arrangements. Salary: Annual USD 153,500 - 291,500 (Massachusetts) / USD 153,500 - 310,500 (California). Variable incentives may also be offered. Equal Employment Opportunity Hewlett Packard Enterprise is an equal employment opportunity & veteran/disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider qualified applicants with criminal histories. #J-18808-Ljbffr HPE